Trading Floor Application Support Analyst - Assistant Vice President

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

The Application Support Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognised technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Responsibilities

The Application Support Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyse existing system logic, identify problems; and recommend and implements solutions

Provides expertise in area and an advanced level of understanding of the principles of apps support

Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements

Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals

Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements

Considers the implications of the application of technology to the current environment

Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options

Acts as advisor or coach to new or lower level analysts; allocates work

Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions

Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services

Persuades and influences others through strong and comprehensive communication and diplomacy skills

Performs other duties and functions as assigned

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

Bachelor’s/University degree preferred

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