Trading Application Support Analyst

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Position Purpose: StoneX Retail Arm of StoneX Group is a global market leader in retail investment products. As part of a company-wide strategic technology advancement, StoneX retail arm is looking to hire a Level 1 Support to support in house Trading Systems along with Global Support teams to provide 1st Line support to business. The role encompasses mission critical support for our trading systems including (but not limited to) application testing, automation, configuration, system monitoring, and support of production trading desks. The system environment at StoneX Retail consists of proprietary and 3rd party software applications, covers the entire stack of software needed to trade, and consists of broad and varied technologies. Do you have a combination of system automation, and application support experience? Do you thrive in working in a fast-paced dynamic environment? You should be a person who has the ability to think on their feet and is able to adapt to technical challenges. The desire to continually self-improve and seek continual improvement are a must-have skill set.

Provide Level 2 support of our trading systems.

Escalate issues to other teams as appropriate by providing detailed log analysis, replicating issues in production or test environments that bring the development team up to speed quickly on the problem without the need for them to conduct a level one / level two analysis themselves.