Trade Desk Analyst
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Aquanow is hiring a Trade Desk Analyst to support institutional clients in cryptocurrency trading and settlement. The role combines client-facing support with operational and analytical tasks, including payment execution, reconciliation, and client inquiries.
Key Skills for This Role
Responsibilities
- Support daily settlements by accurately executing client payments across both blockchain (on chain) and traditional banking rails within strict cutoff times
- Reconcile, investigate, and resolve daily cash positions and client trade settlements in a timely manner
- Process FX settlements, reconcile balances, manage settlement fails, and actively resolve outages with FX brokers
- Serve as the primary point of contact for institutional clients, managing inquiries via dedicated chat channels and email
- Deliver prompt, clear, and professional responses to client queries in strict accordance with company guidelines
- Guide clients through platform troubleshooting, provide accurate product information, and resolve common onboarding or setup issues
- Record, track, and manage client requests within our internal ticketing system, ensuring accurate routing and escalation
- Take full ownership of client requests and operational tasks from initial receipt through to successful resolution
Requirements
- Bachelor’s degree in Business, Finance, Economics, Accounting or a related field is preferred
- Excellent written and verbal communication skills with a client first mindset
- 1 3+ years of experience working in a similar field, such as finance, asset management, or banking
- High attention to detail, strong analytical skills, and the ability to work under pressure to meet strict daily cut off times
- Proficiency in Microsoft Office (especially Excel)
- Ability to prioritize and manage multiple tasks in a fast paced environment
- Interest in the financial, fintech, digital asset domain
Full Job Posting
About the Role
- We are looking for a motivated Trade Desk Analyst to join our Vancouver office and work within our Trading Desk. This team is the front line support for our institutional clients, ensuring timely and accurate service for our traded products. This role is more complex than a typical support position,
What You’ll Do
- Support daily settlements by accurately executing client payments across both blockchain (on chain) and traditional banking rails within strict cutoff times.
- Reconcile, investigate, and resolve daily cash positions and client trade settlements in a timely manner.
- Process FX settlements, reconcile balances, manage settlement fails, and actively resolve outages with FX brokers.
- Identify operational discrepancies, mitigate settlement risks, and escalate critical issues to management when necessary.
- Serve as the primary point of contact for institutional clients, managing inquiries via dedicated chat channels and email.
- Deliver prompt, clear, and professional responses to client queries in strict accordance with company guidelines.
- Guide clients through platform troubleshooting, provide accurate product information, and resolve common onboarding or setup issues.
- Record, track, and manage client requests within our internal ticketing system, ensuring accurate routing and escalation.
- Take full ownership of client requests and operational tasks from initial receipt through to successful resolution.
We’d Love to See
- Bachelor’s degree in Business, Finance, Economics, Accounting or a related field is preferred.
- Excellent written and verbal communication skills with a client first mindset.
- 1 3+ years of experience working in a similar field, such as finance, asset management, or banking.
- High attention to detail, strong analytical skills, and the ability to work under pressure to meet strict daily cut off times.
- Analytical skills and the ability to think through problems logically.
- Proficiency in Microsoft Office (especially Excel); VBA or other basic programming skills are an asset.
- Ability to prioritize and manage multiple tasks in a fast paced, sometimes unstructured environment.
- Positive attitude, eagerness to learn, and ability to work both independently and as part of a team.
- Interest in the financial, fintech, digital asset domain.
Schedule
- This is a full time, permanent opportunity, hybrid out of our Downtown, Vancouver office.
- The successful candidate will complete training on a Monday to Friday schedule during their first few months. Upon completion of training, the role will transition to a regular Saturday to Wednesday schedule, including weekend and statutory holiday coverage as assigned.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Aquanow
Senior Cloud Security Engineer
Dubai, UAE
Aquanow, a leading infrastructure and liquidity provider that provides institutional and enterprise application platforms for digital assets, is looking for a Senior Cloud Security Engineer to join our technology team in
Senior Operational Excellence Engineer
Dubai, UAE
Senior Operational Excellence Engineer (DevOps/Platform/SRE/Infrastructure) About us Aquanow is a trading and technology company powering the next generation of financial services. We’re at the forefront of the rapidly e
Trading Operations Analyst
Dubai, UAE
About us Aquanow is a trading and technology company powering the next generation of financial services. We’re at the forefront of the rapidly evolving digital asset space, empowering businesses to navigate the complexit
IT Lead
Dubai, UAE
Aquanow, a leading infrastructure and liquidity provider that provides institutional and enterprise application platforms for digital assets, is looking for an IT Lead to join our technology team. This is a unique opport
Intermediate SDET
Dubai, UAE
About us Aquanow is a trading and technology company powering the next generation of financial services. We’re at the forefront of the rapidly evolving digital asset space, empowering businesses to navigate the complexit
Senior Backend Engineer (Payments)
Dubai, UAE
About us Aquanow is a trading and technology company powering the next generation of financial services. We’re at the forefront of the rapidly evolving digital asset space, empowering businesses to navigate the complexit
Senior Cloud Security Engineer
Dubai, UAE
Senior Operational Excellence Engineer
Dubai, UAE
Trading Operations Analyst
Dubai, UAE
IT Lead
Dubai, UAE
Intermediate SDET
Dubai, UAE
Senior Backend Engineer (Payments)
Dubai, UAE