Track Lead - IT Operations Management, RESTful API, Angular (165525)

• 8+ years of overall IT experience with a strong background in infrastructure management and IT operations.
• Demonstrated experience in CPI / IT process design and implementation in a multi-vendor environment.
• Hands-on expertise in Information Security frameworks (ISO 27001, NIST CSF, or similar).
• Strong technical acumen across infrastructure domains: networking, cloud, servers, storage, and end-user computing.
• Experience working with outsourced / managed service providers and managing SLAs.
• Proven ability to create technical design documents, SOPs, and governance frameworks independently.
• Excellent stakeholder management and communication skills – ability to interface with both technical and business audiences.

• Prior experience in financial services, BFSI, or enterprise infrastructure environments.
• Familiarity with ITIL v4 framework and service management best practices.
• Relevant certifications: ITIL, CISM, CISSP, Azure/AWS, or equivalent.
• Experience managing transitions or new infrastructure setups in a greenfield/brownfield context.

About the Role\\r\\

JAGIL is in the process of establishing a robust IT infrastructure framework with infrastructure components and services split across two service providers – AzTech and JPL.

To ensure seamless setup, governance, and operational continuity, JAGIL requires an experienced IT TOM Consultant to independently design and implement the necessary processes, technical architectures, and coordination frameworks across both entities.\\r\\

This is a hands-on, outcome-driven engagement requiring a self-starter who can navigate a dynamic multi-vendor environment and deliver structured outcomes within a 6-month window.\\r\\

• Design, document, and implement CPI processes tailored to JAGIL\\\'s infrastructure landscape.\\r\\
• Identify process gaps across AzTech and JPL delivery models and recommend improvements.\\r\\
• Establish metrics, KPIs, and review cadences to track process maturity over time.\\r\\
• Drive adoption of standardised operating procedures across both service providers.\\r\\

• Define and operationalize Information Security processes aligned with industry standards (ISO 27001, NIST, or equivalent).\\r\\
• Conduct risk assessments on existing and proposed infrastructure components across both service providers.\\r\\
• Establish InfoSec controls, access management policies, and incident response procedures.\\r\\
• Coordinate with AzTech and JPL to ensure InfoSec compliance across all infrastructure touchpoints.\\r\\

• Create comprehensive process and technical design documentation for the infrastructure setup across JAGIL, AzTech, and JPL.\\r\\
• Define integration points, handoff protocols, and responsibility matrices (RACI) between the two service providers.\\r\\
• Ensure technical designs are scalable, secure, and aligned with JAGIL\\\'s business objectives.\\r\\
• Validate infrastructure configurations and propose optimisations as needed.\\r\\

• Act as the primary coordinator between JAGIL, AzTech, and JPL stakeholders on all infrastructure and process matters.\\r\\
• Independently manage tasks with minimal supervision while maintaining clear communication with all parties.\\r\\
• Facilitate governance meetings, track action items, and escalate risks proactively.\\r\\
• Adapt swiftly to dynamic task requirements as the engagement evolves.\\r\\

• 8+ years of overall IT experience with a strong background in infrastructure management and IT operations.\\r\\
• Demonstrated experience in CPI / IT process design and implementation in a multi-vendor environment.\\r\\
• Hands-on expertise in Information Security frameworks (ISO 27001, NIST CSF, or similar).\\r\\
• Strong technical acumen across infrastructure domains: networking, cloud, servers, storage, and end-user computing.\\r\\
• Experience working with outsourced / managed service providers and managing SLAs.\\r\\
• Proven ability to create technical design documents, SOPs, and governance frameworks independently.\\r\\
• Excellent stakeholder management and communication skills – ability to interface with both technical and business audiences.\\r\\

Good to Have\\r\\

• Prior experience in financial services, BFSI, or enterprise infrastructure environments.\\r\\
• Familiarity with ITIL v4 framework and service management best