TMS Sustaining Team Manager

Your role

• An exciting opportunity to join the Thermal Management Solutions (TMS) segment of Edwards business during a huge transition and period of growth. Focused on penetrating our existing Edwards customers with differentiated technology and helping shape and manage an already well-defined future roadmap of innovative products.
• Edwards has strong clear leadership position in pumps & abatement but is now looking at opportunity to gain share in TMS products. This role is a critical role within the team to drive and establish the TMS sustaining team that ensures released products continue to meet customer expectations, business objectives, and maintain the products through the rest of their product lifecycle. Reliability, compliance adherence, cost effectiveness, and quality are core to those expectations.

Key Responsibilities

• Lead, coach, and develop a multidisciplinary sustaining engineering team
• Manage team workload, priorities, capacity, and resourcing across multiple product lines
• Own post‑launch sustaining activities, including issue resolution, design updates, and lifecycle management
• Drive root cause analysis, corrective actions, and change management
• Ensure products remain reliable, compliant, and cost‑effective throughout their lifecycle
• Collaborate closely with Engineering, Quality, Regulatory, Manufacturing, Supply Chain, and Customer Support
• Champion customer experience and continuous product improvement using field data and feedback
• Feed product and app feature insights into software and NPI teams
• Ensure compliance with safety, regulatory, quality, and internal standards
• Improve sustaining processes, tools, KPIs, and drive continuous improvement initiatives

To succeed, you will need