Maintaining company ticketing and project update tools in a timely manner.
Active recording of time and notes of work completed on each project or service ticket on the company ticketing system.
Design IT system solutions and specifications to deploy, integrate, and test systems to meet the needs of the business.
Applies technical and related business knowledge to plan, schedule and carry out preparation of integrated business solutions.
Produce and provide appropriate documentation for Statements of Work (SOW), project proposals, Infrastructure Assessments, etc.
Provide estimates and track progress of assigned project work.
Deliver solutions on time, with the pre-defined project budget, maintaining a high level of quality.
Communicate clearly within all company staff and clients on the progress of assigned task as required.
Participate in client meetings and client project updates.
Participate in vendor training as required.
Excellent communication skills, both written and verbal.
Adapts easily to change.
Strong analytical skills.
Ability to work quickly and accurately under pressure.
Completion of a bachelor level degree program in Information Technology or Applied Science (Computing) or an equivalent combination of skills and experience. This could include certification in relevant products used by TLD such as Microsoft Server, Cloud technology, Virtualization, Networking, Security, etc.
Completion of Microsoft Certifications such as, Azure Associate, Azure Security Administrator, Windows Server 2016+, O365 and relevant computer hardware and software technology suites.
Understands areas of computing infrastructure and application deployment. These include but are not limited to:
Networking and Telecom (multi-tenant networks and Servers, troubleshooting network connection, IP address, DHCP, DNS, Ping, Tracert, etc
Operating Systems (OS installation and deployment. Having experience with system’s image deployment and upgrade.)
Database Systems (Familiar with Active Directory: creating user account, password policy, password reset)
Integration Technologies (System monitoring. Checking error log files and analyzing system reports)
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
Storage and Server Technologies (Familiar with Backup and restore system). Troubleshooting backup job alerts and errors. Having experience with backup software such as Datto, Veeam, and other industry Backup solutions.
Security Concepts (Data security: Familiar with NTFS permissions, Share permissions, cybersecurity knowledge, management, and implementation of best security practices)
Cloud installation and management (Experience in implementing cloud solutions and troubleshooting)
VoIP (experience in configuration and support of VoIP solutions)
5+ years of experience working in an IT environment.
Must have demonstrated strong technical and organizational abilities.
Thorough knowledge of IT Security practices. CISMP Security certification an asset.
ITIL Foundation an asset
Comprehensive medical, dental, prescription drug and vision coverage for you and your family (Ensuring you and your family are taken care of)
Employee Discount Program (Sharing our success)
Ongoing In-House Training & Education Courses (Lifelong learning)
Employee Family Assistance Program (Free confidential counselling)
Employee Recognition Program (Tangible rewards for great work!)
Maintaining company ticketing and project update tools in a timely manner.
Active recording of time and notes of work completed on each project or service ticket on the company ticketing system.
Design IT system solutions and specifications to deploy, integrate, and test systems to meet the needs of the business.
Applies technical and related business knowledge to plan, schedule and carry out preparation of integrated business solutions.
Produce and provide appropriate documentation for Statements of Work (SOW), project proposals, Infrastructure Assessments, etc.
Provide estimates and track progress of assigned project work.
Deliver solutions on time, with the pre-defined project budget, maintaining a high level of quality.
Communicate clearly within all company staff and clients on the progress of assigned task as required.
Participate in client meetings and client project updates.
Participate in vendor training as required.
Excellent communication skills, both written and verbal.
Adapts easily to change.
Strong analytical skills.
Ability to work quickly and accurately under pressure.
Completion of a bachelor level degree program in Information Technology or Applied Science (Computing) or an equivalent combination of skills and experience. This could include certification in relevant products used by TLD such as Microsoft Server, Cloud technology, Virtualization, Networking, Security, etc.
Completion of Microsoft Certifications such as, Azure Associate, Azure Security Administrator, Windows Server 2016+, O365 and relevant computer hardware and software technology suites.
Understands areas of computing infrastructure and application deployment. These include but are not limited to:
Networking and Telecom (multi-tenant networks and Servers, troubleshooting network connection, IP address, DHCP, DNS, Ping, Tracert, etc
Operating Systems (OS installation and deployment. Having experience with system’s image deployment and upgrade.)
Database Systems (Familiar with Active Directory: creating user account, password policy, password reset)
Integration Technologies (System monitoring. Checking error log files and analyzing system reports)
Storage and Server Technologies (Familiar with Backup and restore system). Troubleshooting backup job alerts and errors. Having experience with backup software such as Datto, Veeam, and other industry Backup solutions.
Security Concepts (Data security: Familiar with NTFS permissions, Share permissions, cybersecurity knowledge, management, and implementation of best security practices)
Cloud installation and management (Experience in implementing cloud solutions and troubleshooting)
VoIP (experience in configuration and support of VoIP solutions)
5+ years of experience working in an IT environment.
Must have demonstrated strong technical and organizational abilities.
Thorough knowledge of IT Security practices. CISMP Security certification an asset.
ITIL Foundation an asset
Comprehensive medical, dental, prescription drug and vision coverage for you and your family (Ensuring you and your family are taken care of)
Employee Discount Program (Sharing our success)
Ongoing In-House Training & Education Courses (Lifelong learning)
Employee Family Assistance Program (Free confidential counselling)
Employee Recognition Program (Tangible rewards for great work!)
WHY SHOULD YOU JOIN US?
TLD offers advancement opportunities through our promote-from-within policies, salaries commensurate with experience, as well as a comprehensive benefits program including:
About TLD - IT & AV Solutions Provider
Verified company details for this employer are not available yet.
