TIME Operations Alliance Manager

Responsibilities

• Lead and execute client’s unique TIME operations in collaboration with internal partners by developing operational plans, KPIs and unique deliverables
• Lead operational and high level scientific support on areas of high need for individual clients
• Manage all customer requests for RFIs, legal reviews, questionnaires, scientific engagements, procurement reviews and KPI measurements to maintain in good standing with all customer stakeholders and eligible for new business
• Serve as a key point of contact in managing day-to-day focus on portfolio of studies being executed ensuring customer satisfaction and ability for continued growth of Tempus TIME business by working with TIME leadership in managing anything of high risk or in escalation
• Understand the problems that partners need to solve and work closely with Business Development and internal Tempus teams to create proposals of how Tempus can assist in solving those problems and expanding the partnership
• Organize cross-functional working groups with partners and lead joint steering committees with senior pharma and Tempus leadership
• Assess need for engagement of Tempus subject matter experts across all product areas in coordination with Business Development and Operations
• Develop a clear understanding of all contracts relevant to partnership and work with internal stakeholders to ensure flawless execution which includes financial management of the account
• Proactively identify and raise issues; act as a point of internal and joint escalation; develop and provide recommendations for resolutions
• Lead account health progress checks internally, coordinating across business units, sites, trials and projects
• Serve as the champion for the partnership’s strategic intent, managing partnership expansion opportunities and executing efforts to ensure the partnership realizes its long-term potential
• Maintain and expand collaborations with pharmaceutical partners/CROs and technology partners to employ an innovative approach to rapid study start-up
• Oversee the execution of deliverables for a subset of pharma clients with a focus on quality and expeditious timelines
• Manage the day-to-day execution of studies within the TIME network from study start up through closure ensuring customer satisfaction and ability for continued growth of Tempus business and with oversight of TIME ops managers