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Time Critical Account Manager - Cargo
Air Partner
Abu Dhabi, UAE
Full Time
Mid
Onsite
1 months ago
Time Critical LogisticsAir FreightFreight ForwardingClient Relationship ManagementProblem SolvingOrganizational Skills
Free
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Time Critical LogisticsAir FreightFreight Forwarding
About the Role
Air Partner seeks a Time-Critical Account Manager to manage key client relationships and coordinate time-critical cargo shipments. The role involves booking and executing urgent shipments, liaising with vendors and operators, and driving revenue growth.
Key Skills for This Role
Time Critical LogisticsAir FreightFreight ForwardingClient Relationship ManagementProblem SolvingOrganizational Skills
Responsibilities
- Provide Time Critical Services including On Board Courier, Next Flight Out, partial and full charters
- Rotate shifts outside regular working hours as required
- Grow relationships and communicate effectively with customers and vendors
- Understand aircraft and truck types in size and capabilities
- Route, track and trace loads in process
- Identify, communicate, and resolve any issues with shipments
- Ensure delivery of KPIs while displaying expected values and behaviours
- Promote Time Critical services to Air Partner's clients within the wider Middle East region
Requirements
- Experience in air freight or freight forwarding with a focus on Time Critical Services is an advantage
- Strong market knowledge of both airlines and customers
- Experienced working in an international, multi cultural environment
- Outstanding organizational, prioritization and time management skills
- Excellent written and verbal communication skills
- Adaptable to change, competitive and highly motivated
- Ability to anticipate and intervene to recover a situation in a timely and constructive way
Full Job Posting
Role Purpose
- As a member of Air Partner Cargo, the Time Critical Account Manager (Cargo) is responsible for managing and growing key client relationships within the time critical vertical.
- This involves providing tailored solutions to meet clients' critical transportation needs and the booking and execution of time critical shipments.
- The Account Manager will act as the primary point of contact, coordinating with vendors, operators and client suppliers to deliver exceptional service, optimize efficiency, and drive revenue growth.
Success Factors
- Success in this role requires a deep understanding of time critical logistics, strong problem solving skills, and the ability to perform under pressure.
- The ideal candidate will proactively manage client expectations, anticipate challenges, and deliver innovative solutions to maintain service excellence in a fast paced environment.
Workplace & Shift
- This role is based onsite at our Dubai South office.
- Once key milestones are met and training is successfully completed, the position transitions to a rotating day/night shift pattern.
Accountabilities
- Provide a variety of Time Critical Services, including On Board Courier (OBC), Next Flight Out (NFO), partial and full charters, while enhancing Air Partner’s brand awareness among customers and suppliers.
- Rotational shifts outside regular working hours are required and demonstrate the ability to perform efficiently in time critical and challenging situations
- Ability to grow relationships and communicate effectively with customers and vendors.
- Understand aircraft and truck types, both in size and capabilities
- Route, Track & Trace loads in process
- Identify, communicate, and resolve any issues with shipments
- Ensure delivery of KPI’s while displaying the values & behaviours expected.
- Promoting the Time Critical services to Air Partners clients within the wider Middle East region.
Candidate Requirements
- Experience in air freight or freight forwarding with a focus on Time Critical Services is an advantage.
- Strong market knowledge of both airlines and customers.
- Experienced working in an international, multi cultural environment
- Outstanding organizational, prioritization and time management skills
- Excellent written and verbal communication skills
- Adaptable to change, competitive and highly motivated
- Anticipates and intervenes, to recover a situation in a timely and constructive way
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