Tillicum Library Operations Supervisor - Temporary - Internal Applicants Only

TRANSFER Candidates: Transfer eligible candidates internal to PCLS will be given first consideration for this position through the Transfer Closure date. Please review the SharePoint Transfer Process Overview.

INTERNAL Candidates: To be considered for this position please submit your resume and up to 4 additional attachments to display your knowledge, skills and abilities for consideration for this position no later than 5:00 p.m. on closing date below.

Submissions after the Closure Date below will not be considered :

Internal Candidates Closure Date: Wednesday September 23rd, 2026 at 5:00pm

Veteran Status: Applicants wishing to claim Veterans Preference should select the percentage that they qualify for, 5% or 10% during the application process. More information about Veteran’s Preference, such as the difference in percentage, can be found here and here . If you need more information please contact us at: HR@pcls.us

Oversees the daily operations of an assigned library within the Pierce County Library System. Hires, trains, supervises, coaches, develops, engages, and evaluates the performance of assigned staff, including vendors, volunteers and contractors. Ensures high-quality, customer-focused library services that align with the Library’s strategic plan. Leads and coordinates a wide range of library operations within an assigned region, including scheduling, payroll, budget, customer service, staff supervision, customer behavior management, and facilities coordination. Assesses and analyzes complex situations and problems, identifies and implements logical solutions, and effectively integrates and manages multiple systems and priorities to ensure efficient library operations. Works collaboratively with public service supervisors, support departments, and other library leaders to ensure efficient use of resources. Leads development of staff capacity, maintaining service standards, guiding local collection efforts, and fostering community relationships. Member of the Regional Supervisory Team and actively participates in and contributes to overall leadership of region and regularly provides supervisor support to other locations.

Each function below represents a core responsibility of the role. Percentages reflect the estimated time spent on each function.

Essential Function

Description

% of Time

Collaborates with the regional supervisory team to coordinate daily operations, including scheduling across the region to meet operational and customer needs.

Oversees and approves payroll time entries and leave requests, backing up other team members as needed.

Ensures compliance with policies, procedures, and service standards.

Oversees branch and regional initiatives, ensuring projects and reports are delivered on time, within scope, and in accordance with system priorities and standards.

30%

Hires, trains, coaches, evaluates, and disciplines direct reports. Responsible for staff growth and morale and ensures alignment with strategic goals, policies, plans and standards.

Leads staff through organizational changes by facilitating and providing effective communication, ensuring implementation.

25%

Models and develops staff in delivering high-quality customer service. Resolves non-routine patron interactions and monitors customer behavior.

Develops and guides staff in providing welcoming and inclusive spaces and services.

Guides staff in the successful delivery of information and readers’ advisory services, as appropriate to their role.

Guides assigned staff in supporting collection maintenance and merchandising within the branch, as appropriate to their role and in alignment with Collection Management best practices and guidelines.

Promotes, educates, and supports principles of Intellectual Freedom with staff and customers. Resolve related concerns or redirect them to an appropriate source.

Anticipates operational and service challenges and develops proactive strategies to enhance system effectiveness and community impact. Responds to inquiries and facilitates the timely resolution of customer complaints.

20%

Oversees maintenance of branch facilities, grounds, and equipment.

Submits work orders and coordinates with support departments through completion.

10%

Tracks and monitors assigned budgets and produces reports. Aligns spending with system priorities, goals, and core offerings, ensuring responsible stewardship of resources.

• Customer Focus

• Teamwork

• Communication

• Leadership

• Problem Solving

• Change and Learning

• Positive Attitude

• Professional Integrity

• Diversity

• Builds Trustworthy Relationships

• Communicates Effectively

• Builds Successful Teams

• Manages and Develops People

• Achieves Results

• Facilitates Innovation and Change

• Demonstrates Leadership

Reports to: Regional Services Manager

Supervises: Assigned staff