ashby
Tier III – Technical Support & Network Engineer (EMEA)
Todyl
Denver, USA
Full-time
Mid · 4+ years experience
Onsite
USD 100000-120000 yearly / year
Discovered 1 weeks ago
RMMPSAMicrosoft 365AzureWindowsLinux
Free
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Role Overview
Todyl is seeking a highly driven, deeply technical, and passionate Technical Support Engineer III. You will play a critical role in delivering technical support for our products and systems. You will be responsible for diagnosing, troubleshooting, and resolving technical issues that our customers and internal teams encounter. In this role, you will work closely with cross-functional teams, including engineering, product management, and quality assurance, to ensure timely resolutions and continuous product improvements.
Key Skills for This Role
RMMPSAMicrosoft 365AzureWindowsLinux
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About Us
Todyl puts world-class networking and security within reach of every business. The Todyl Security Platform converges SASE, SIEM, Endpoint Security, GRC, MXDR, and more into a cloud-native, single-agent platform specifically built for MSPs, MSSPs, and Mid-Market IT Professionals. We are a fast-paced, dynamic start-up, passionate about simplifying complex networking and security for businesses of all sizes.
About the Role
Todyl is seeking a highly driven, deeply technical, and passionate Technical Support Engineer III. You will play a critical role in delivering technical support for our products and systems. You will be responsible for diagnosing, troubleshooting, and resolving technical issues that our customers and internal teams encounter. In this role, you will work closely with cross-functional teams, including engineering, product management, and quality assurance, to ensure timely resolutions and continuous product improvements.
Responsibilities
- Own complex support requests from triage through resolution, including customer communication, internal coordination, and follow-through.
- Troubleshoot advanced networking, security, endpoint, and cloud issues across customer environments.
- Assist customers and partners with platform usage, deployments, configuration conflicts, and product-related issues.
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