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Tier 2 IT Engineer - On-Site
Lyra Technology Group
Cincinnati, USA
Full-time
Mid · 2+ years experience
Onsite
USD 70000-70000 yearly / year
Discovered 1 weeks ago
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About The Position
One of our operating companies, Tech-Keys, is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.
Responsibilities:
Diagnose and troubleshoot technical issues
Maintain computer systems
Provide remote and onsite support
Maintain documentation of processes, issues, and solutions
Requirements
- 2+ years of experience in IT engineering and/or customer facing
- Knowledge of Windows and Linux operating systems
- Familiarity with networking concepts and tools
- Excellent problem-solving and communication skills
Expected Outcomes
Resolve technical issues in both a remote and on-site environment
Interact with members of client headquarters, including high level executives
Provide the best possible solution to clients
Maintaining clear communication with clients
Keeping assigned tickets organized and updated
Periodic assignment of afterhours on-call support
Compensation & Benefits
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