Tier 1 Technician

We're not looking for the most technical person in the room.

We're looking for someone who genuinely likes helping people, owns problems without being told to, and treats every ticket like a real person is waiting on the other end.

This role is for you if:

Customer Service (Relationally Aware) You genuinely like helping people.

You're comfortable on the phone, patient with non-technical customers, and skilled at translating tech-speak into plain language.

Good service means making people feel confident and supported, not just fixing the problem.

Hungry (Eager to Learn) You're tech-savvy and genuinely enjoy figuring things out.

You've probably taught yourself something technical just because it sounded interesting.

You see gaps in your knowledge as opportunities, not threats.

Independent (Confident Problem Ownership) You own tickets from start to finish, even when that requires research or escalation.

You try things, document what works, and know when to ask for help without defaulting to it.

Customers never wonder if their issue fell through the cracks.

Business Acumen (Solutions-Oriented Thinking) You understand technology serves business goals.

You think beyond the immediate ticket and ask, "What would actually help this customer's business run better?" You notice when recurring issues signal deeper problems.

Must-haves: - Customer service mindset: energized by helping people solve problems - Consultative approach: ask thoughtful questions to understand root causes - Technical curiosity: comfortable troubleshooting and understanding how systems connect - Ownership mentality: see problems through to resolution - Strong communication: clear, professional, and empathetic on phone and in writing - Flexibility: comfortable with on-call rotation and customer needs beyond 9-5

Nice-to-haves: - Previous IT support or MSP experience - Familiarity with Windows, Active Directory, O365, or networking fundamentals - Vendor certifications are preferred(CompTIA A+, Network+, Microsoft) - Experience with PSA or RMM tools - Track record of independent learning: side projects, self-taught skills

Real growth.

We develop Tier 1s into Tier 2s through vendor training, internal knowledge sessions, and shadowing with experienced professionals.

Exciting environment.

Fast-paced, high-growth company with operations across BC, Alberta, and Washington, with genuine advancement opportunities.

Amazing team.

Work with a team professionals who value collaboration, ask great questions, and balance technical excellence with humanity.

Thoughtful workspace.

Downtown Abbotsford office with natural light, standing desks, multiple monitors, and unlimited quality coffee.

Meaningful work.

Every ticket you close keeps a business running.

That's real impact.

This is an in-office role, Monday through Friday, with on-call rotation.

You'll spend significant time on the phone and in remote sessions.

You'll encounter frustrated customers and unclear problems.

You need to stay calm under pressure, ask thoughtful questions, and own outcomes even when they're messy.

If you want to clock in, close tickets mechanically, and clock out without thinking about customer impact, this isn't it.

If you want a place where your growth is genuinely supported, your curiosity encouraged, and your contributions directly impact real businesses, we should talk.

Customer Obsessed.

Easy To Work With.

Think Beyond Boundaries.

Seek Mastery.

Move Tactically.

If these resonate, we should talk.

Submit a cover letter and resume through clearbridge.ca/careers.