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Tier 1 Engineer, Network Operations Center
Magna5 MS LLC
Remote, USA
Full-time
Entry
Remote
Discovered 1 weeks ago
Free
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As a Tier 1 Engineer, Network Operations Center, you will monitor, triage, and respond to system-generated alerts across client environments during after-hours support operations.
This role is well suited for someone who works steadily within established procedures, communicates clearly during issue handling, and takes a thorough, service-oriented approach to resolving or escalating technical events.
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About The Role
As a Tier 1 Engineer, Network Operations Center, you will monitor, triage, and respond to system-generated alerts across client environments during after-hours support operations.
This role is well suited for someone who works steadily within established procedures, communicates clearly during issue handling, and takes a thorough, service-oriented approach to resolving or escalating technical events.
Core Responsibilities
- Respond to monitoring alerts and support requests received through phone, email, ticketing systems, and remote monitoring platforms
- Triage infrastructure, endpoint, and cybersecurity alerts using established workflows and escalation procedures
- Troubleshoot first-level issues involving servers, networks, PCs, and cloud environments, resolving incidents when possible and escalating when needed
- Collaborate with Tier 2 and Tier 3 technicians on escalated issues to support timely resolution
- Document troubleshooting steps, resolutions, and recurring issues in the ticketing system and knowledge base
- Track time, activity, and ticket updates accurately within the PSA and RMM platforms
- Maintain service quality through prompt, professional communication with clients and internal team members
- Participate in ongoing technical training and certification development to strengthen support capabilities
Required Skills & Abilities
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