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Ticketing Officer (Client Service (WKCDA Events))
West Kowloon Cultural District Authority
Abu Dhabi, UAE
Full Time
Mid
4 weeks ago
Ticketing SystemEvent ManagementCustomer ServiceData EntrySales ReportingCantonese
Free
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Ticketing SystemEvent ManagementCustomer Service
About the Role
West Kowloon Cultural District Authority seeks a Ticketing Officer to provide client service and operational support for WKCDA-owned events. You will coordinate event ticketing setup, monitor sales, handle escalated customer issues, and ensure process compliance.
Key Skills for This Role
Ticketing SystemEvent ManagementCustomer ServiceData EntrySales ReportingCantonese
Responsibilities
- Coordinate with event producers, curators, and venue teams to set up events in the ticketing system
- Ensure accurate and timely product listing QA (event descriptions, dates, inventory caps)
- Manage ticket inventory allocation, holds, and releases
- Serve as internal ticketing liaison for WKCDA stakeholders
- Handle escalated customer ticket issues (refunds, exchanges, seating disputes)
- Monitor real time ticket sales and identify anomalies
- Generate sales reports and reconciliation summaries for finance and event teams
- Adhere to data privacy regulations (PDPO, PIPL, GDPR) in handling patron information
Requirements
- Bachelor's degree in Business, Event Management, Hospitality, or related field
- 2+ years of experience in ticketing operations, box office, or client event services
- Hands on experience with a ticketing system
- Strong numerical and data entry accuracy
- Excellent communication skills in Cantonese and English
- Customer oriented with a problem solving attitude
Full Job Posting
Overview
- The Ticketing Officer will provide dedicated client service and operational support for WKCDA‑owned events (e.g., museum exhibitions, theatre performances, festivals).
- You will be the primary point of contact for internal event teams, ensuring seamless ticketing setup, sales monitoring, and post‑event reconciliation.
Key Responsibilities
- Coordinate with WKCDA event producers, curators, and venue teams to set up events in the ticketing system (e.g., performance schedules, seat maps, pricing tiers, promotional codes).
- Ensure accurate and timely product listing QA (e.g., event descriptions, dates, inventory caps).
- Manage ticket inventory allocation, holds, and releases.
- Serve as the internal ticketing liaison for WKCDA stakeholders, answering queries on sales progress, booking issues, and system functionality.
- Handle escalated customer ticket issues (e.g., refunds, exchanges, seating disputes) in compliance with WKCDA policies.
- Monitor real‑time ticket sales, identify anomalies, and escalate system or inventory discrepancies.
- Generate sales reports and reconciliation summaries for finance and event teams.
- Adhere to data privacy regulations (PDPO, PIPL, GDPR) in handling patron information.
- Follow internal SOPs for event setup, changes, and closures.
You should
- Possess a Bachelor’s degree in Business, Event Management, Hospitality, or related field.
- Have 2+ years of experience in ticketing operations, box office, or client event services.
- Have hands‑on experience with a ticketing system is mandatory.
- Have strong numerical and data entry accuracy; ability to work under tight deadlines.
- Be customer‑oriented with a problem solving attitude.
- Have excellent communication skills in Cantonese and English (Mandarin is a plus).
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