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Ticketing Officer (Client Service (Hirers’ Events))
West Kowloon Cultural District Authority
Abu Dhabi, UAE
Full Time
Mid
4 weeks ago
Ticketing SystemClient ServiceAccount ManagementNegotiationConflict ResolutionSales Reporting
Free
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Ticketing SystemClient ServiceAccount Management
About the Role
West Kowloon Cultural District Authority seeks a Ticketing Officer to provide client service and operational support for events organized by external hirers. You will act as liaison between hirers and the ticketing system, ensuring smooth event setup and contract compliance.
Key Skills for This Role
Ticketing SystemClient ServiceAccount ManagementNegotiationConflict ResolutionSales Reporting
Responsibilities
- Guide external hirers through the ticketing system onboarding process, including program setup, event configuration, and pricing rules
- Review hirers’ product listings (event details, seat maps, ticket types) for QA compliance before going live
- Ensure hirers’ events adhere to WKCDA’s ticketing policies, fee structures, and terms & conditions
- Serve as the dedicated ticketing contact point for hirers, addressing queries on system functionality, sales reporting, and settlement processes
- Coordinate with WKCDA’s legal/finance teams to enforce contractual obligations (e.g., ticket caps, commission rates, data sharing)
- Monitor hirers’ event sales, flagging irregularities or system issues
- Prepare sales statements and settlement reports for each hirer event, coordinating with finance for timely payout
- Identify recurring hirer issues or setup errors and recommend process improvements
- Maintain up‑to‑date documentation (FAQs, setup guides) for hirers
Requirements
- Bachelor's degree in Business, Event Management, Hospitality, or related field
- 2+ years of experience in client service, account management, or ticketing operations, preferably in a venue, arts, or entertainment environment
- Experience working with external clients/hirers will be strong advantage
- Hands on experience with a ticketing system
- Strong negotiation and conflict resolution skills
- Detail oriented with good numerical and reporting skills
- Excellent communication skills in Cantonese and English (Mandarin is a plus)
Full Job Posting
Overview
- The Ticketing Officer will provide dedicated client service and operational support for events organised by external hirers of WKCDA venues.
- You will act as the primary liaison between hirers and WKCDA’s ticketing system, ensuring smooth event setup, contract compliance, and service delivery.
Key Responsibilities
- Guide external hirers through the ticketing system onboarding process, including program setup, event configuration, and pricing rules.
- Review hirers’ product listings (event details, seat maps, ticket types) for QA compliance before going live.
- Ensure hirers’ events adhere to WKCDA’s ticketing policies, fee structures, and terms & conditions.
- Serve as the dedicated ticketing contact point for hirers, addressing queries on system functionality, sales reporting, and settlement processes.
- Coordinate with WKCDA’s legal/finance teams to enforce contractual obligations (e.g., ticket caps, commission rates, data sharing).
- Monitor hirers’ event sales, flagging irregularities or system issues.
- Prepare sales statements and settlement reports for each hirer event, coordinating with finance for timely payout.
- Identify recurring hirer issues or setup errors and recommend process improvements to reduce friction.
- Maintain up‑to‑date documentation (FAQs, setup guides) for hirers.
You should
- Possess a Bachelor’s degree in Business, Event Management, Hospitality, or related field.
- Have 2+ years of experience in client service, account management, or ticketing operations, preferably in a venue, arts, or entertainment environment.
- Have experience working with external clients/hirers will be strong advantage.
- Have hands‑on experience with a ticketing system.
- Have strong negotiation and conflict resolution skills; ability to enforce policies diplomatically.
- Be detail‑oriented with good numerical and reporting skills.
- Be familiar with venue rental business models is a plus.
- Have excellent communication skills in Cantonese and English (Mandarin is a plus).
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