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Testing Center Administrator
Amideast/UAE
Dubai, UAE
Full Time
Entry
Onsite
Yesterday
Customer serviceAttention to detailCommunicationMicrosoft WindowsArabicEnglish
Free
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Customer serviceAttention to detailCommunication
About the Role
Amideast seeks a Testing Center Administrator to proctor exams and manage test center operations in Dubai. You will verify identification, monitor candidates, resolve issues, and ensure test integrity.
Key Skills for This Role
Customer serviceAttention to detailCommunicationMicrosoft WindowsArabicEnglish
Responsibilities
- Complete mandatory TCA training, including trainings and certification exams as required
- Greet examinees and verify identification
- Register and prepare candidate information on the Roster/Score Card
- If applicable, collect candidate’s biometric information (collect fingerprints)
- Monitor candidates as they complete their exam
- Resolve candidate issues and technical issues or report them to the appropriate supervisor
- Protect security of all computer software in Test Center environment
- Reboot computer servers and reset passwords when necessary
- Proctor off site testing
- Count and monitor all test materials, as outlined in the Test Manual
- Manage any incidents of candidate misconduct or other disruptions to testing, with Amideast guidance
- Customer service and front desk support
Requirements
- One to two years customer service related experience required
- Ability to communicate effectively with the public from a position of authority
- Ability to read and interpret documents such as operational and maintenance instructions
- Ability to submit detailed reports and correspondence
- Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
- Capable of lifting 25 pounds
- Exposure to Microsoft windows based computer applications
- Precise attention to details
- Bilingual (Arabic and English) – Fluency is required
- Flexibility to travel to other Emirates to conduct proctoring sessions
- Must be flexible during days and evenings on various days and times subject to change according to demand of testing
- UAE driving license with own car
Full Job Posting
Position Description
- Amideast seeks a highly motivated individual who is willing to join the testing team and provide service.
- The Test Center Administrator works in a faced paced professional Test Center setting to ensure the integrity of our testing services by proctoring and controlling the computer/paper based test center environment.
Responsibilities
- All TCAs must complete mandatory TCA training, which includes trainings and certification exams as required.
- Greet examinees and verify identification.
- Register and prepare candidate information on the Roster/Score Card.
- If applicable, collect candidate’s biometric information (collect fingerprints).
- Monitor candidates as they complete their exam.
- Resolve candidate issues and technical issues or report them to the appropriate supervisor.
- Protect security of all computer software in Test Center environment.
- Reboot computer servers and reset passwords when necessary.
- Other responsibilities include proctoring off site testing.
- Count and monitor all test materials, as outlined in the Test Manual.
- Manage any incidents of candidate misconduct or other disruptions to testing, with Amideast guidance.
- Customer service and front desk support.
Qualifications and Skills
- Communicate effectively with the public from a position of authority
- Ability to read and interpret documents such as operational and maintenance instructions
- Ability to submit detailed reports and correspondence
- Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
- Capable of lifting 25 pounds
- Exposure to Microsoft windows based computer applications
- Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
- Integrity — Job requires being honest and ethical.
- Hard worker and motivated
- Excellent communication, Interpersonal and organizational skills.
- Customer service oriented
- Leadership and supervisory skills
Preferred (Qualification)
- One to two years customer service related experience required
- Flexibility to travel to other Emirates to conduct proctoring sessions
- Must be flexible during days and evenings on various days and times subject to change according to demand of testing.
- UAE driving license with own car
- Bilingual (Arabic and English) – Fluency is required
Work Environment
- The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office.
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