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Test Center Administrator (UAE)
Amideast
Dubai, UAE
Part Time
Entry
Onsite
6 days ago
Attention to DetailCustomer ServiceArabicEnglishTest AdministrationFlexibility
Free
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Attention to DetailCustomer ServiceArabic
About the Role
Amideast seeks a part-time Test Center Administrator to oversee test administrations at locations throughout the UAE. Responsibilities include managing test candidates, ensuring test security, and performing administrative duties.
Key Skills for This Role
Attention to DetailCustomer ServiceArabicEnglishTest AdministrationFlexibility
Responsibilities
- Complete mandatory TCA training, including trainings and a certification quiz
- Read and understand all test administration manuals
- Execute duties as outlined in the manuals, with particular emphasis on test security
- Manage test candidates from arrival through dismissal, including check in
- Actively monitor test candidates throughout the session
- Conduct various test security measures during the test session
- Count and monitor all test materials, as outlined in the administration manual
- Manage any incidents of candidate misconduct or other disruptions to testing, with Amideast guidance
Requirements
- Bilingual (Arabic and English)
- Minimum Educational level: High school Diploma
- Strong attention to detail
- Ability to work under pressure
- Flexibility to travel throughout the UAE on various days and times
- One to two years customer service related experience required
- UAE driving license with own car (preferred)
- Bachelor’s degree (preferred)
Full Job Posting
Company Description
- Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life changing opportunities for education and cultural exchanges.
- Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region.
Position Description
- Amideast seeks a highly motivated individual who is willing to join the testing team and provide service on an as needed, hourly basis.
- The Test Center Administrator/Proctor will oversee test administrations at locations throughout the UAE under the guidance of the Test Center Manager and a Test Center Supervisor.
Responsibilities
- All TCAs must complete mandatory TCA training, which includes trainings and a certification quiz
- Read and understand all test administration manuals
- Execute duties as outlined in the above manuals, with particular emphasis on test security
- Manage test candidates from arrival through dismissal, including check in
- Actively monitor test candidates throughout the session
- Conduct various test security measures during the test session
- Count and monitor all test materials, as outlined in the administration manual
- Manage any incidents of candidate misconduct or other disruptions to testing, with Amideast guidance
Required Qualifications and Skills
- Bilingual (Arabic and English)
- Minimum Educational level: High school Diploma
- Strong attention to detail
- Ability to work under pressure
- Flexibility to travel throughout the UAE on various days and times—schedule will change depending on needs
Preferred Qualifications
- One to two years customer service related experience required
- UAE driving license with own car
- Bachelor’s degree
Work Environment
- The incumbent will work in a professional office environment and will utilize computer, printer, telephone.
- Up to 40% business travel may be needed to support test sessions as needed.
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