successfactors
Territory Manager-Customer Support
Tata AutoComp Systems
Tamil Nadu, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 2 weeks ago
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About Us
TATA Green Batteries are a product of TATA AutoComp GY Batteries, a joint venture between TATA AutoComp Systems and GS Yuasa International, Japan. These batteries are a combination of TATA AutoComp’s extensive experience in the Automotive Industry and GS Yuasa International’s superior technological know-how. With a low top-up requirement and being 90% recyclable, Tata Green Batteries allow a hassle-free battery running experience.
Key Responsibilities
- A. Customer Service & Complaint Handling Manage customer complaints related to battery performance, warranty claims, and service issues. Ensure timely resolution of complaints within defined TAT. Monitor complaint trends and implement preventive actions. B. Warranty & Service Operations Oversee warranty claim processing, validation, and approvals. Ensure compliance with company warranty policies and procedures. Coordinate with field service teams and distributors for resolution. C. Service Network Management Manage and strengthen service dealer/distributor network. Monitor service quality across regions. Conduct regular audits and performance reviews of service partners. D. Customer Experience & Satisfaction Drive initiatives to improve customer satisfaction and retention. Analyze customer feedback, NPS, and complaint data. Implement customer-centric improvements in service delivery.
A. Customer Service & Complaint Handling
Manage customer complaints related to battery performance, warranty claims, and service issues.
Ensure timely resolution of complaints within defined TAT.
Monitor complaint trends and implement preventive actions.
B. Warranty & Service Operations
Oversee warranty claim processing, validation, and approvals.
Ensure compliance with company warranty policies and procedures.
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