Tennis Sales & Client Coordinator
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About the Role
Tennis Sales & Client Coordinator (Reception-Based Role)Position Overview We are looking for a driven and customer-focused Tennis Sales & Client Coordinator to handle incoming inquiries and convert them into confirmed bookings and long-term clients.
Key Skills for This Role
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Overview
Tennis Sales & Client Coordinator (Reception-Based Role)Position Overview
We are looking for a **driven and customer-focused Tennis Sales & Client Coordinator** to handle incoming inquiries and convert them into confirmed bookings and long-term clients.
This role goes beyond a typical receptionist — the ideal candidate will actively **engage with leads, understand client needs, recommend suitable packages, and close sales**, while coordinating closely with coaches and admin teams to ensure smooth scheduling and service delivery.
Key Responsibilitiessales & Client Conversion
- Respond to all incoming inquiries (calls, WhatsApp, walk-ins, social media) promptly and professionally.
- Understand client requirements (age, level, availability, goals) and recommend suitable coaching programs.
- **Actively convert inquiries into bookings and package sales.**
- Follow up with leads to maximize conversion rates.
- Promote lesson packages, memberships, and ongoing programs to increase revenue.
Scheduling & Coordination
- Coordinate with coaches to identify the **best fit based on level, timing, and availability**.
- Work closely with admin team to schedule and confirm bookings.
- Ensure all bookings are properly entered into the system.
- Manage court availability and optimize scheduling efficiency.
Customer Experience
- Serve as the first point of contact and provide a professional, welcoming experience.
- Build strong relationships with clients to encourage repeat bookings.
- Handle client concerns and provide quick, effective solutions.
Administrative Support
- Maintain accurate records of bookings, payments, and client interactions.
- Process payments and issue receipts.
- Prepare daily/weekly reports on inquiries, conversions, and bookings.
Operations & Support
- Assist in promoting programs, events, and seasonal offers.
- Support coaches and management with communication and coordination.
- Ensure smooth day-to-day front desk and sales operations.
Requirements
- Proven experience in **sales, customer service, or front desk roles** (sports or hospitality preferred).
- Strong ability to **close sales and handle client objections confidently**.
- Excellent communication skills (verbal and written).
- Ability to multitask and work in a fast-paced environment.
- Organized and detail-oriented.
- Comfortable using booking systems, CRM tools, and POS systems.
- Flexible to work evenings and weekends.
Preferred Qualifications
- Experience in **tennis, padel, or sports academies**.
- Bilingual (English + Arabic or other languages).
- Background in **sales, lead conversion, or client relationship management**.
What We’re Looking For
- A **sales-driven mindset** (not just a receptionist).
- Someone who can **turn inquiries into paying clients consistently**.
- Strong coordination skills between clients, coaches, and operations.
- Energetic, confident, and results-oriented personality.
Job Type: Full-time
Pay: From AED3,000.00 per month
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