naukri
Temporary IT Helpdesk Support Specialist
TAJMAC Global FZE
Dubai, UAE
Temporary
Mid
Onsite
AED 7,500/month / month
1 weeks ago
IT SupportHelpdesk CoordinationSystem AdministrationNetwork TroubleshootingMicrosoft 365ServiceNow
Free
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IT SupportHelpdesk CoordinationSystem Administration
About the Role
Temporary IT Helpdesk Support Specialist --TAJMAC Global FZE-- Apply Now! Company: TAJMAC Global FZE Assignment Type: Temporary IT Helpdesk Support Services Assignment Location:.
Key Skills for This Role
IT SupportHelpdesk CoordinationSystem AdministrationNetwork TroubleshootingMicrosoft 365ServiceNow
Responsibilities
- Provide day to day IT support to end users for laptops, desktops, mobile devices, printers, and standard office systems
- Troubleshoot common issues related to Windows, Microsoft Office, Outlook, Microsoft Teams, browsers, and user applications
- Create, update, and manage tickets in ServiceNow or similar ITSM/helpdesk tools
- Assign or escalate tickets to relevant support teams, suppliers, or vendors
- Prepare laptops and mobile devices for new employees, including imaging, configuration, and software installation
- Support employee onboarding and offboarding activities
- Provide basic support for Microsoft 365 services including Outlook, Teams, OneDrive, and Office apps
- Perform basic network troubleshooting for end user connectivity issues
- Act as coordination point between users, stakeholders, suppliers, vendors, and technical teams
Requirements
- 7 9 years of experience in IT support, helpdesk, system administration, network support, or similar roles
- Strong English communication skills
- Good understanding of Windows operating systems
- Working knowledge of Microsoft Office, Outlook, Teams, OneDrive, and Microsoft 365
- Experience with laptop preparation, imaging, software installation, configuration, and device handover
- Basic understanding of networking concepts such as LAN, Wi Fi, IP addressing, connectivity, printers, and troubleshooting
Full Job Posting
Role Overview
- We are looking for an experienced Temporary IT Helpdesk Support Specialist who can provide reliable day to day IT support for a 2 month vacation cover assignment.
- This is a practical, user facing IT support role that combines end user IT support, helpdesk coordination, basic system administration support, basic network troubleshooting, employee onboarding and offboarding support, Microsoft 365 user support, ServiceNow ticket creation and follow up, and vendor
Key Responsibilities
- End User IT Support: Provide day to day IT support to end users for laptops, desktops, mobile devices, printers, and standard office systems.
- Helpdesk & Ticket Coordination: Create, update, and manage tickets in ServiceNow or similar ITSM/helpdesk tools.
- System Administration Support: Assist in basic system administration activities for end user devices.
- Employee Onboarding & Offboarding: Prepare IT assets for new joiners and assist with offboarding activities.
- Microsoft 365 & Business Application Support: Provide basic support for Microsoft 365 services.
- Basic Network & Device Troubleshooting: Perform basic network troubleshooting for end user connectivity issues.
- Vendor, Supplier & Stakeholder Coordination: Act as a coordination point between users, stakeholders, suppliers, vendors, and technical teams.
Required Skills & Experience
- 7 9 years of experience in IT support, helpdesk, system administration, network support, or similar roles.
- Strong English communication skills are mandatory.
- Good understanding of Windows operating systems.
- Working knowledge of Microsoft Office, Outlook, Teams, OneDrive, and Microsoft 365.
- Experience with laptop preparation, imaging, software installation, configuration, and device handover.
- Basic understanding of networking concepts such as LAN, Wi Fi, IP addressing, connectivity, printers, and troubleshooting.
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