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Temporary Event Customer Service Representative - Maple Leaf Square

Impark
Toronto, CAN
Part Time, Seasonal, Temporary
Entry
Onsite
CAD 18.97-18.97 hourly / hour
Discovered 1 weeks ago
Pay StationsTicket DispensersExit ReadersGate MachinesPOS
Free

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Key skills for this role

Pay StationsTicket DispensersExit Readers
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Key Responsibilities

  • Assisting customers who are unsure of how to pay for their parking
  • Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)
  • Assist customers with the overall in/out process of parking
  • Process tickets and collect parking fees (POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets)
  • Prepare shift reports and ticket sorting
  • Identify and report parking equipment deficiencies and safety concerns to direct supervisor
  • Litter pick up and now shoveling/salting (as required)
  • Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
  • Responsible for the collection of front line revenues
  • Control all lot revenues and record keeping as it relates to work performed
  • Interacts face to face with our customers
  • Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
  • Control of all tools and equipment required to perform his/her duties
  • Must be organized
  • Make suggestions and recommendations relating to the way various jobs are performed
  • Consults with his/her supervisor or manager regarding items of relevance to the parking operation
  • Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
  • Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor
  • In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
  • Act as a front line employee which is considered an extremely important function of this position
  • Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
  • Responsible for prioritization of various jobs with his/her supervisors/manager
  • Responsible for tracking levels of stocks as well as supplies
  • Other duties assigned

Skills, Knowledge and Expertise

  • Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively
  • Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines
  • Basic knowledge of both desk/handheld POS parking equipment used at the site
  • High School Diploma or GED required
  • Basic Technical Education
  • Customer Service Experience required
  • Parking related Experience

Benefits

  • Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
  • Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family
  • If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

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