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Temporary Customer Service Representative

County of Grande Prairie No. 1
Clairmont, CAN
Full Time, Temporary
Entry · 2+ years experience
Onsite
CAD 34.24-40.28 hourly / hour
Discovered 1 weeks ago
Microsoft Office
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Job Duties and Tasks

  • Establishing and maintaining a positive relationship with various County departments and visitors to the County including taking payment, answering questions and directing to appropriate staff or department. • Answering phone calls, voicemails and e-mails including directing to appropriate staff or department. • Sorting incoming and outgoing mail to ensure timely delivery. • Entering and verifying financial data into multiple accounting systems with accuracy. • Undertaking daily cash receipting and answering account inquiries. • Balancing and preparing bank deposits. • Preparing and balancing cash receipt batches of electronic payments. • Inputting cheques into cash receipt system. • Administering and balancing cash and general credit cards transactions. • Notifying/alerting appropriate staff of unusual, sensitive or emergency situations. • Processing outgoing mail through the postage meter; replenishing postage stamp supply as needed. • Preparing correspondence and filing, as required.
  • Education and Experience: • Post-secondary diploma or degree in Business, Accounting/Finance, or equivalent • Minimum 2 years of experience in a Customer Service role in an office setting • Excellent computer skills, including Office 365 • Experience with cash receipting and data entry • A strong financial background including A/R and A/P • Experience working for a municipality an asset

Knowledge and Skills

  • Strong computer skills, and proficiency with Microsoft office. • Excellent written communication skills • Excellent problem solving and customer service skills • Strong attention to detail and organization skills • Ability to work as part of team, cross train, and remain flexible within a changing work environment • High degree of discretion, sound judgment and professionalism • Ability to maintain a high degree of accuracy and consistency when performing duties • Ability to communicate tactfully, clearly and effectively while exercising judgment to deal effectively with customers, ratepayers and other County employees. • Ability to maintain a high degree of accuracy and consistency when performing duties.
  • This is a full-time, temporary position, lasting until December 18, 2026.
  • Pay Rate: $34.24 - $40.28 per hour
  • Hours: 8:30am – 4:30pm, Monday to Friday with a 1-hour unpaid lunch break.
  • Posting Closing Date: September 8, 2026
  • As part of the County of Grande Prairie’s commitment to provide a safe and healthy workplace, we encourage and support a scent-free environment.
  • We thank all applicants for their interest; however, only those selected for an interview will be contacted. Only applications submitted online will be accepted. If you would like to include a cover letter, please combine your resume and cover letter as one document and upload while applying. We do not accept applications sent via email.
  • The County of Grande Prairie recognizes and values the principles of fair hiring practices. We are committed to a respectful and inclusive workplace and welcome applications from all qualified individuals. Should you require accommodation through any stage of the recruitment process, please contact hr@countygp.ab.ca and we will work with you to meet your needs.
  • This posting may be used for future vacancies or to fill more than one position
  • This posting may be open until a suitable candidate(s) is/are found.
  • Please note that once your application is complete, you will receive a confirmation email. If we require any additional information we will contact you. Due to the volume of applications received we can only answer questions at the interview stage.

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