Telstra Retail: Assistant Store Manager

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

Our Capalaba store is hiring an Assistant Store Manager to join their team a full time basis. This is an opportunity to enhance your leadership skills, overseeing a retail team with a unique buzz and energy at Telstra within a dynamic team environment at Telstra.

Store performance-related commission

30% off Telstra services

Telstra mobile and Sim card

Exclusive discounts and offers across 240 brands and partners.

16 weeks paid parental leave for primary and secondary carers

As an Assistant Retail Store Manager at Telstra, you’ll work closely with the Store Manager to coach and grow your team. You’ll use your management experience to help coach our retail consultants to success, making sure they’re driven and energised to reach and exceed store targets.

Oversee the induction of your new team members

Coach the store’s team to meet (and exceed) store targets

Help support your team with customer query escalations

Be the Store Manager’s right-hand person, stepping up to act as Store Manager when needed

Executing business initiatives in store to meet financial and customer key metrics.

Act as team cheer leader – leading from the front and helping to motivate the team, and foster an awesome store culture

Organise the store floor and team’s work schedules, to meet customer demand.

You have previous experience in a retail leadership / assistant management role

You’re able to energise and drive a retail team to exceed sales targets and KPIs with demonstrated success

You lead from the front and are able to influence and build rapport with a diverse and varied team

You’re able to resolve customer issues with your eyes closed and can put a creative spin on problem solving

You’re an excellent communicator who can help support the Store Manager in taking team members through change.

After you’ve submitted your application, the next step is a video assessment supported by our partner, Hire Vue. Please keep an eye out for the email to move your application along swiftly.

Retail Opportunities at Telstra

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.