Telesales Executive
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Key skills for this role
About the Role
Sultan Al Olama Medical Center seeks a full-time, on-site Telesales Executive in Dubai to handle outbound and inbound calls, promote medical services, schedule appointments, and maintain CRM records.
Key Skills for This Role
Responsibilities
- Handle outbound and inbound calls to introduce medical services, explain treatment options, and promote clinic offerings
- Qualify leads, schedule appointments, update and maintain patient and lead records in the CRM system
- Follow up to maximize conversions and rebookings
- Collaborate with clinic staff to understand current promotions and service lines, provide accurate information, and ensure a consistent, patient centered experience
- Meet individual and team sales targets
- Prepare basic call and performance reports
- Adhere to regulatory and privacy standards
Requirements
- Strong Communication skills, including clear verbal communication, active listening, and professional phone etiquette
- Customer Service and Customer Support skills to handle inquiries, resolve concerns, and ensure a positive patient experience
- Lead Generation and Sales skills to identify prospects, qualify leads, convert inquiries into appointments, and meet revenue targets
- Previous telesales, call center, or healthcare sales experience is highly beneficial
- Confidence using CRM systems and basic computer applications for call logging and data entry
- Ability to work in a fast paced clinical environment, manage multiple calls, and prioritize follow ups effectively
- Fluency in English; proficiency in additional languages commonly spoken in Dubai is an advantage
- High school diploma or equivalent required; a diploma or degree in business, marketing, or healthcare related fields is a plus
Full Job Posting
Role Description
- This is a full time, on site Telesales Executive role based in Dubai.
- The Telesales Executive will handle outbound and inbound calls to introduce medical services, explain treatment options, and promote clinic offerings to prospective and existing patients.
Responsibilities
- Handle outbound and inbound calls to introduce medical services, explain treatment options, and promote clinic offerings
- Qualify leads, schedule appointments, update and maintain patient and lead records in the CRM system
- Follow up to maximize conversions and rebookings
- Collaborate with clinic staff to understand current promotions and service lines
- Meet individual and team sales targets
- Prepare basic call and performance reports
- Adhere to regulatory and privacy standards
Qualifications
- Strong Communication skills, including clear verbal communication, active listening, and professional phone etiquette
- Customer Service and Customer Support skills
- Lead Generation and Sales skills
- Previous telesales, call center, or healthcare sales experience is highly beneficial
- Confidence using CRM systems and basic computer applications
- Ability to work in a fast paced clinical environment
- Fluency in English; proficiency in additional languages is an advantage
- High school diploma or equivalent required; a diploma or degree in business, marketing, or healthcare related fields is a plus
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