Telephone Sales Agent - InRoom Dining (Saudi National)
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Key skills for this role
About the Role
Marriott International seeks a Telephone Sales Agent for InRoom Dining at The Ritz-Carlton in Riyadh to take room service orders over the phone, answer menu questions, and process payments.
Key Skills for This Role
Responsibilities
- Take room service orders over the phone
- Answer questions on menu selections and check with kitchen staff
- Record transactions in MICROS system at time of order
- Communicate additional meal requirements, allergies, and dietary needs to the kitchen
- Process all payment methods
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Saudi National
- Ability to stand, sit, or walk for extended periods
- Ability to lift and carry objects up to 10 pounds
Full Job Posting
Position Summary
- Take room service orders over the phone.
- Answer questions on menu selections, and check with kitchen staff.
- Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
- Place and log call back for room service order.
- Notify guests and management of delays in service delivery.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Maintain cleanliness of work areas throughout the day.
- Record transaction in MICROS system at time of order.
- Complete all closing reports, including MICROS reports.
- Process all payment methods.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Physical Requirements
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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