oracle
Telephone operator
Hilton
KSA
Full-time
Mid
Onsite
Discovered 1 weeks ago
Free
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As an Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
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Responsibilities
- Here’s what you’ll do during a typical day:
- Guest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
- Service & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly.
- Coordination & Follow-Up: Relay guest requests to relevant departments and ensure timely follow-up. Support internal communication across hotel teams.
- Issue Resolution: Address guest complaints and proactively prevent service disruptions.
- Documentation: Maintain accurate logs of guest interactions and update guest profiles for future personalization.
- Here’s what you’ll do during a typical day: - Guest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently. - Service & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly. - Coordination & Follow-Up: Relay guest requests to relevant departments and ensure timely follow-up. Support internal communication across hotel teams. - Issue Resolution: Address guest complaints and proactively prevent service disruptions. - Documentation: Maintain accurate logs of guest interactions and update guest profiles for future personalization.
Qualifications
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
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