Telemarketing Officer
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Key skills for this role
About the Role
Seib Insurance & Reinsurance Company in Qatar is looking for a Telemarketing Officer to drive business growth by identifying and converting potential clients, achieving sales targets, and expanding the retail portfolio.
Key Skills for This Role
Responsibilities
- Describe products and services thoroughly
- Respond to all queries raised by customers as part of the sales process
- Identify and overcome customer objections as part of the sales pitch
- Take customers through the entire sales process and obtain their buy in
- Obtain customer information and ensure records are continuously updated and maintained accurately
- Explore new business opportunities by obtaining referrals and customer leads
- Achieve qualitative and quantitative targets, including new business generation, retention, line of business penetration, and conversion/hit ratios
- Contribute to the growth of the Retail Portfolio through proactive sales activities
- Ensure solutions remain fit for purpose through regular reviews with customers
- Continuously develop technical and operational knowledge
- Maintain the highest standards of verbal and written communication
- Effectively manage and resolve customer conflicts and concerns
Requirements
- Bachelor’s degree or equivalent qualification
- Proven track record in sales
- Proficiency in relevant computer applications
- Excellent typing skills
- Strong knowledge of sales principles and techniques
- Proficiency in English; Arabic is an advantage
Full Job Posting
About the Job
- Seib Insurance and Reinsurance Qatar, is looking for a Telemarketing Officer to join its growing team.
- The Telemarketing Officer will be responsible for driving business growth by identifying and converting potential clients, achieving sales targets, and contributing to the expansion of the retail portfolio.
- The incumbent is expected to promote and explain the company’s products and services, manage the end to end sales process, address customer inquiries and objections, and ensure clients are provided with suitable solutions.
- You will join an agile, dynamic, highly rewarding organization, and a fast paced environment.
Responsibilities
- Describe products and services thoroughly.
- Respond to all queries raised by customers as part of the sales process.
- Identify and overcome customer objections as part of the sales pitch.
- Take customers through the entire sales process and obtain their buy in, ensuring they are fully informed and minimizing any potential conflict or mis selling.
- Obtain customer information at all times and ensure records are continuously updated and maintained accurately.
- Explore new business opportunities by obtaining referrals and customer leads from existing and prospective clients.
- Achieve qualitative and quantitative targets, including new business generation, retention, line of business penetration, and conversion/hit ratios.
- Contribute to the growth of the Retail Portfolio through proactive sales activities.
- Ensure solutions remain fit for purpose through regular reviews with customers.
- Continuously develop technical and operational knowledge.
- Maintain the highest standards of verbal and written communication.
- Effectively manage and resolve customer conflicts and concerns.
Requirements
- Bachelor’s degree or equivalent qualification.
- Proven track record in sales.
- Proficiency in relevant computer applications.
- Excellent typing skills.
- Strong knowledge of sales principles and techniques.
- Proficiency in English; Arabic is an advantage. Additional languages are a plus.
- Knowledge of the Qatari travel agent market and existing contacts is an advantage.
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