Telecommunicator I

About the Department

Position Duties

• Answers and evaluates emergency situations and develops working solutions in a timely manner. Dispatches calls for service to appropriate personnel in the field via radio for emergency and non-emergency calls. Sends and receives information via computer terminals. Determines priority of calls and dispatches appropriate units. Communicates with police, fire and rescue and other law enforcement agencies, emergency service providers and general public through multi-line telephone system. Enters warrants, wanted persons, missing persons, stolen property, etc. in the National Crime Information Center/Virginia Crime Information Network (NCIC/VCIN) terminals. Sends and receives a variety of law enforcement reports, warrants and information. Enters and records activity and status into the Computer Aided Dispatch (CAD) system. Attends roll call with police units. Coordinates training for all Communications Officers. Trains new dispatchers. Works the receptionist desk occasionally. Performs related work as assigned.

Minimum Qualifications

• Requires High School graduation or GED equivalent. Requires two years' experience in emergency communications dispatching. An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the position. Special Certification and Licenses: Possession or ability to obtain a State Dispatcher Certificate within one (1) year from the date of employment. Failure to obtain the State Dispatcher Certification will result in termination. The work schedule may vary and include any permanent day, evening, or midnight shift including weekends and holidays.