Telecommunicator

The Telecommunications Department a vital service operates 24-7 providing essential communication links in a timely professional and efficient manner to both internal and external clients through switchboard and paging services in accordance with departmental and hospital procedures. The Telecommunicators process calls and pages; initiate/respond to codes; dispatch security and porters; monitor fire panels gas and building alarms and security systems; distribute pagers keys and on-call rooms; process incoming telephone trouble calls; support information desk inquires; maintain daily schedule rosters for all on-call disciplines and other clerical duties as assigned. Qualifications: • Grade 12 education or equivalent required • Minimum of 6 months related experience working in a switchboard preferably in a healthcare setting • Proven knowledge of switchboard and locating tools and processes • Knowledge and skills using computers including Windows based systems at a intermediate level: MS Office (Outlook Word Excel) internet and intranet searches • Proficiency in keyboarding typing 35 wpm (subject to testing) • Clerical testing may be required as part of the selection process • Knowledge and familiarity with hospital terminology services personnel and processes is preferred • Emergency Responders course would be considered a strong asset • Excellent interpersonal and customer service skills with proven success in assisting others in a team environment • Comfortable using a Public Address system (making overhead announcements with clear pronunciation) • Well-developed organizational skills with the ability to work independently in a fast-paced environment and prioritize tasks appropriately • Proven strong work performance and attendance record are essential • Ability to maintain composure while performing multiple tasks Responsibilities: • Maintains confidentiality and release of information in accordance with hospital policy at all times • Answer main hospital internal and external telephone lines and emergency lines • Efficiently process calls in an accurate and courteous manner • Answer inquiries of callers in accordance with hospital policy giving accurate information or referring calls using a PC based directory and paging system • Maintains a positive image of the Hospital in telephone and personal communication with patients vendors staff visitors and external callers • Operates paging equipment: pagers overhead announcements for routine and emergency requests according to department and hospital policies and procedures • Page healthcare providers and key hospital personnel as per hospital policy in a timely manner • Monitors fire panels gas and building alarms and security systems • Supports directing and responding to inquiries at the Information Desk • Maintains accurate documentation and record of daily activities • Update on-call schedules used for locating hospital staff • Performs all duties related to connecting and disconnecting patient phone service as required • Helps staff members regarding voicemail and telephone features teleconferencing processing incoming trouble calls • Distributing keys and pagers and assigning on-call rooms to authorized staff • Performs equipment testing exercises and assists with fire drills and fire bell testing reporting malfunctions accordingly • Participates in the orientation and training of new employees • Reviews and commits to applicable departmental and hospital policies and procedures • Performing basic clerical functions for department as needed monitors On-Call Schedule Inbox • Provides administrative support for departmental activities and other duties as assigned by the Manager/Supervisor

St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values .

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process (recruit@stjoes.ca).