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Telecom NOC Engineer

NextGen | GTA: A Kelly Telecom Company
Jeddah, KSA
Contract
Mid
Onsite
3 weeks ago
DiameterSIPNASRoutingLinuxPython
Free

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Position Overview

  • The NOC Engineer (Service Assurance) is responsible for monitoring, triaging, and ensuring the stability of satellite connectivity across signaling, routing, SIM provisioning, OSS integrations, and core network interactions.

Key Responsibilities

  • Monitor signaling pathways, routing behavior, SIM flows, OSS hooks, and cross core interactions impacting satellite service
  • Detect, acknowledge, and triage alarms from monitoring platforms, ensuring rapid response and detailed logging
  • Escalate anomalies based on severity, impact, and operational thresholds
  • Validate routing tables, signaling transactions, and core network behavior during fault or degradation events
  • Diagnose issues across gateway, core, OSS, and cross domain integrations affecting service connectivity
  • Perform detailed event analysis, correlate logs, and support root cause investigations with engineering teams
  • Serve as the operational interface with partner NOCs for incident handling, alarm correlation, and workflow alignment
  • Coordinate multi party triage calls, share logs and findings, and ensure timely tracking and closure of partner linked issues
  • Maintain consistent communication loops and follow defined escalation paths
  • Ensure signaling and routing flows remain compliant across commercial and beta service classes
  • Perform periodic checks on SIM provisioning paths, authentication flows, and connectivity stability
  • Validate OSS integration points, alarms, KPIs, and data hooks supporting service assurance visibility

Qualifications

  • Bachelor's degree in Telecommunications, Computer Science, Electronics, or a related technical field
  • Networking certifications (CCNA, CCNP, JNCIA, JNCIS) are advantageous
  • 2–5 years in NOC operations, telecom monitoring, satellite operations, or core network support
  • Experience with signaling flows, routing tables, authentication paths, or mobile core elements
  • Hands on exposure to multi vendor NOC operations, incident workflows, and partner escalations

Required Technical Expertise

  • Strong understanding of signaling (e.g., Diameter, SIP, NAS), routing fundamentals, and core network behavior
  • Knowledge of telecom connectivity flows (SIM activation, attach procedures, mobility, authentication)
  • Experience analyzing logs, traces, routing tables, and event correlation across network elements
  • Familiarity with OSS/NMS tools, alarms, KPIs, dashboards, and monitoring platforms
  • Basic understanding of satellite networks, gateways, or hybrid RAN/core flows (preferred)
  • Hands on experience with Linux, scripting (Python/Bash), and troubleshooting tools

Professional Skills

  • Strong analytical and problem solving skills under time pressure
  • Excellent communication skills for coordination with internal teams and partner NOCs
  • High attention to detail with disciplined documentation and tracking
  • Ability to work in fast paced, shift based environments
  • Team oriented with strong ownership of incident resolution and service quality

Technology Proficiency

  • NOC and OSS/NMS tools (e.g., Zabbix, Grafana, Prometheus, Datadog, SolarWinds)
  • Logging tools (Elastic, Splunk, Kibana) and packet analysis tools (Wireshark)
  • Ticketing/ITSM platforms (ServiceNow, Jira, Remedy)
  • Basic scripting and automation (Python, Bash)
  • Strong working knowledge of Excel, dashboards, and documentation tools

Physical Requirements

  • Ability to work in a shift based NOC environment, including nights and weekends
  • Ability to stay attentive during extended monitoring sessions and incident bridges
  • Occasional travel for training, partner coordination, or operational readiness activities

Deliverables

  • Real time monitoring logs, incident tickets, and alarm responses
  • Routing validation reports, signaling analysis outputs, and incident triage documentation
  • Shift handover summaries and partner coordination records
  • RCA inputs and recurring issue tracking reports
  • Updated SOPs, playbooks, troubleshooting guides, and operational runbooks
  • Service quality dashboards and periodic operational health summaries

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