oracle
Telecom Manager-BPS
Hexaware Technologies
IND
Senior · 12+ years experience
Discovered 2 weeks ago
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We are seeking an experienced Senior Manager-Operations to lead and oversee our customer service operations. The ideal candidate would provide strategic direction and leadership to the inbound customer service team, driving process improvements, ensuring seamless operations and consistent delivery of high-quality service across all markets
Full Job Posting
(Must have)
- Graduate/Post Graduate
- Minimum 12 years of relevant experience in managing domestic inbound customer service operations with a deep understanding of cultural nuances and regional regulations.
- Proven ability to manage inbound customer service operations and handle complex customer inquiries.
- Strong team management experience
- Criteria:
- (Desired)
- Excellent leadership and people management skills with the ability to motivate and inspire teams.
- Proficiency in multiple languages would be an added advantage.
About Hexaware Technologies
Technology10,001+Founded 1990
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