Telecalling Receptionist
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Key skills for this role
About the Role
Ruh Al Barsha Dental Clinic in Dubai seeks a Telecalling Receptionist to handle inbound/outbound calls, schedule appointments, and manage front-desk operations. The ideal candidate has strong telephone skills, reception experience, and a customer service mindset.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound calls
- Greet and assist patients in person
- Schedule and confirm appointments
- Manage appointment calendar efficiently
- Maintain patient records and update contact details
- Coordinate with dentists and clinical staff
- Provide information on services and answer inquiries
- Handle basic billing or payment follow ups
- Direct calls or visitors to appropriate team members
- Maintain reception area and follow clinic protocols
Requirements
- Strong telephone handling skills
- Reception and front desk experience
- Appointment scheduling and coordination skills
- Basic administrative and computer skills
- Customer service mindset
- Proficiency in spoken and written English
- High school diploma or equivalent
- Own Visa
Full Job Posting
Company Description
- Ruh Al Barsha Dental Clinic is a multispecialty dental practice located 5 minutes from Mall of the Emirates in Dubai, focusing on world class dental care with a warm, personal approach.
Role Description
- Handle inbound and outbound calls
- Greet and assist patients in person
- Schedule and confirm appointments
- Manage appointment calendar efficiently
- Maintain patient records and update contact details
- Coordinate with dentists and clinical staff to ensure smooth patient flow
- Provide information on services and answer general inquiries
- Handle basic billing or payment follow ups
- Direct calls or visitors to appropriate team members
- Maintain reception area and follow clinic protocols
Qualifications
- Strong telephone handling skills
- Reception and front desk experience
- Appointment scheduling and coordination skills
- Basic administrative and computer skills
- Customer service mindset
- Proficiency in spoken and written English
- Previous experience in a dental or medical clinic preferred
- High school diploma or equivalent required
Salary and Commission
- Salary Range: 2000 2500 AED per month
- Commission: Eligible on achieving target
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