Tele collection Executive

Connect with customers regarding pending payments, overdue accounts, and payment reminders

Follow up consistently through calls, emails, and chats to ensure timely collections

Understand customer concerns related to payments and provide suitable resolutions or payment options

Negotiate payment commitments and ensure follow-up on promised payment dates

Maintain accurate records of customer interactions, payment commitments, and collection status

Coordinate with internal teams to resolve billing discrepancies or customer issues impacting payments

Ensure adherence to collection processes, compliance standards, and company policies

Achieve daily and monthly collection targets while delivering a professional customer experience

Maintain up-to-date knowledge of company policies, payment plans, and collection procedures