TecsysIQ Data/AI Services Delivery Lead
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Key skills for this role
About the Role
Tecsys is looking for a Lead, TecsysIQ Data/AI Services Delivery to lead the Data Intelligence team and drive growth of Tecsys IQ within Professional Services. This customer-facing leadership role involves overseeing delivery, defining strategy, and driving AI enablement.
Key Skills for This Role
Responsibilities
- Lead, coach, and develop a team of AI/Data professionals delivering customer projects
- Own delivery quality, utilization, prioritization, and team performance
- Provide oversight on solution design, estimates, and project execution
- Establish delivery standards, templates, and best practices
- Manage bookings, revenue, and margin for the TecsysIQ AI/Data services team
- Define and evolve the Tecsys IQ Data and AI services strategy
- Work closely with customer to identify requirements, define and build solutions using TecsysIQ Data and AI capabilities, including agentic capabilities
- Build implementation playbooks, processes, and governance standards
- Standardize delivery approaches to improve consistency and efficiency
- Measure and report on customer outcomes and delivery success
- Identify and implement AI opportunities across Professional Services
- Support the rollout of AI powered tools and workflows
Requirements
- Experience leading customer facing delivery teams in a Professional Services environment
- Experience with Business Intelligence, analytics, and enterprise data platforms
- Understanding of supply chain, healthcare, or related operational environments
- Strong leadership, stakeholder management, and communication skills
- Experience building scalable processes, methodologies, and delivery standards
- Ability to lead cross functional initiatives and influence stakeholders
- Commercial awareness with experience managing delivery performance and customer outcomes
- Fluency in French
- Strong proficiency in both written and verbal English
Full Job Posting
About Us
- Tecsys is a fast growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs.
- We work with industry leaders to transform their supply chains through technology.
- We are looking for a Lead, TecsysIQ Data/AI Services Delivery to lead our Data Intelligence team and drive the growth of Tecsys IQ within Professional Services.
- This is a customer facing leadership role responsible for overseeing and scaling our TecsysIQ services offering, driving AI and Data enablement initiatives as well as delivering BI services.
- You will work closely with customers, Sales, Product, and Professional Services teams to deliver high quality outcomes and help customers maximize the value of their data.
Responsibilities
- Lead the TecsysIQ AI/Data Delivery Team
- Lead, coach, and develop a team of AI/Data professionals delivering customer projects
- Own delivery quality, utilization, prioritization, and team performance
- Provide oversight on solution design, estimates, and project execution
- Establish delivery standards, templates, and best practices
- Manage bookings, revenue, and margin for the TecsysIQ AI/Data services team
- Grow the Tecsys IQ Offering
- Define and evolve the Tecsys IQ Data and AI services strategy.
- Work closely with customer to identify requirements, define and build solutions using TecsysIQ Data and AI capabilities, including agentic capabilities.
- Build implementation playbooks, processes, and governance standards
- Standardize delivery approaches to improve consistency and efficiency
- Measure and report on customer outcomes and delivery success
Requirements
- Experience leading customer facing delivery teams in a Professional Services environment
- Experience with Business Intelligence, analytics, and enterprise data platforms
- Understanding of supply chain, healthcare, or related operational environments
- Strong leadership, stakeholder management, and communication skills
- Experience building scalable processes, methodologies, and delivery standards
- Ability to lead cross functional initiatives and influence stakeholders
- Commercial awareness with experience managing delivery performance and customer outcomes
- Fluency in French
- Strong proficiency in both written and verbal English essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec
Technology Awareness
- You do not need to be a technical expert in every platform, but you should be comfortable discussing modern data, analytics, and AI technologies with customers and internal teams.
- Experience or familiarity with the following is an asset: Databricks, AI principles: LLM, RAG, KB, agentic workflows, AWS and Amazon Bedrock, SageMaker, Agent Core, Microsoft Copilot, Claude, Kiro, Cognos, Business Intelligence and Analytics platforms, AI agents and workflow automation tools.
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