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Technology Systems & Operations Engineer
S3tel. Inc.
Dubai, UAE
Temporary
Mid
Onsite
1 weeks ago
IT InfrastructureNetwork SystemsCCTVIPTVAccess ControlVendor Management
Free
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IT InfrastructureNetwork SystemsCCTV
About the Role
Rufescent seeks a hands-on Technology Systems & Operations Engineer to coordinate and maintain technology systems across property and business operations. The role involves IT infrastructure, network-connected systems, operational technology, vendor management, and system support.
Key Skills for This Role
IT InfrastructureNetwork SystemsCCTVIPTVAccess ControlVendor Management
Responsibilities
- Support and coordinate daily operation of all technology systems used across Rufescent.
- Ensure systems are properly configured, maintained, monitored, and supported.
- Maintain clear visibility on system status, open issues, dependencies, risks, and pending actions.
- Act as main technical coordination point for systems related matters under direction of Head of Technology.
- Work closely with network team on ICT network, Wi Fi, switches, routers, firewalls, IP addressing, VLANs, DNS, ports, and connectivity related matters.
- Coordinate and supervise technology systems across CCTV, IPTV, IP telephony, GRMS, PA/BGM systems, DJ console connectivity, AV systems, access control, curtain motors, BMS, PMS, conference systems, LED screens, digital signage, and other connected operational systems.
- Support operational readiness of access control, smart locks, card based access, QR/barcode access, identity based access, and related technology flows.
- Act as technical coordination point for external vendors, service providers, and implementation partners.
- Support creation, maintenance, and enforcement of technology related policies, SOPs, checklists, and operating procedures.
- Maintain structured issue tracker for technology related matters and follow up until closure.
Requirements
- Strong experience in technology systems, IT operations, infrastructure support, or integrated property systems.
- Good understanding of ICT networks, Wi Fi, IP based systems, access control, CCTV, AV, telephony, signage, and connected operational systems.
- Ability to understand system architecture, dependencies, failure points, support ownership, and vendor responsibilities.
- Strong vendor coordination, follow up, and issue management skills.
- Strong documentation, reporting, and process management discipline.
- Ability to manage multiple systems, vendors, and issues simultaneously.
- Ability to troubleshoot logically across system, network, device, vendor, software, and user layers.
- Good understanding of system access, user permissions, operational controls, and basic security practices.
- Professional communication skills and ability to represent the technology function confidently.
- Ability to work with internal technical teams, operations teams, management, facilities teams, and external vendors.
- Bachelor's degree or diploma in Information Technology, Computer Science, Engineering, Electronics, Networking, or related field.
- Prior experience in hospitality, smart buildings, luxury property operations, technology operations, systems integration, enterprise IT, or operational technology environments.
Full Job Posting
Role Overview
- Rufescent (Sister Company) is looking for a professional, technically strong, and hands on Technology Systems & Operations Engineer to support, coordinate, and maintain the technology systems environment across the property and business operations.
- This role will report directly to the Head of Technology and work closely with internal network, device/electronics, software, operations, facilities, and vendor teams.
- This is not a basic IT support role; the candidate must have strong understanding of IT infrastructure, network connected systems, operational technology, access systems, devices, vendor managed platforms, and system support processes.
Key Responsibilities
- Support and coordinate daily operation of all technology systems used across Rufescent.
- Ensure systems are properly configured, maintained, monitored, and supported.
- Maintain clear visibility on system status, open issues, dependencies, risks, and pending actions.
- Act as main technical coordination point for systems related matters under direction of Head of Technology.
- Work closely with network team on ICT network, Wi Fi, switches, routers, firewalls, IP addressing, VLANs, DNS, ports, and connectivity related matters.
- Coordinate and supervise technology systems across CCTV, IPTV, IP telephony, GRMS, PA/BGM systems, DJ console connectivity, AV systems, access control, curtain motors, BMS, PMS, conference systems, LED screens, digital signage, and other connected operational systems.
- Support operational readiness of access control, smart locks, card based access, QR/barcode access, identity based access, and related technology flows.
- Act as technical coordination point for external vendors, service providers, and implementation partners.
- Support creation, maintenance, and enforcement of technology related policies, SOPs, checklists, and operating procedures.
- Maintain structured issue tracker for technology related matters and follow up until closure.
Required Skills & Experience
- Strong experience in technology systems, IT operations, infrastructure support, or integrated property systems.
- Good understanding of ICT networks, Wi Fi, IP based systems, access control, CCTV, AV, telephony, signage, and connected operational systems.
- Ability to understand system architecture, dependencies, failure points, support ownership, and vendor responsibilities.
- Strong vendor coordination, follow up, and issue management skills.
- Strong documentation, reporting, and process management discipline.
- Ability to manage multiple systems, vendors, and issues simultaneously.
- Ability to troubleshoot logically across system, network, device, vendor, software, and user layers.
- Good understanding of system access, user permissions, operational controls, and basic security practices.
- Professional communication skills and ability to represent the technology function confidently.
- Ability to work with internal technical teams, operations teams, management, facilities teams, and external vendors.
Good to Have
- Experience with APIs, databases, logs, scripts, backend systems, or software troubleshooting.
- Experience with cloud systems, servers, hosting, or deployment environments.
- Experience in hospitality, luxury venues, smart buildings, system integration, ELV systems, or property technology.
- Experience with IT service management, helpdesk tools, asset management tools, or ticketing systems.
- Certifications such as CCNA, ITIL, Microsoft, cybersecurity, networking, or other relevant technical certifications.
Preferred Qualifications
- Bachelor's degree or diploma in Information Technology, Computer Science, Engineering, Electronics, Networking, or related field.
- Prior experience in hospitality, smart buildings, luxury property operations, technology operations, systems integration, enterprise IT, or operational technology environments.
- Experience managing vendors, service providers, infrastructure systems, access systems, devices, and operational technology.
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