Technology Support Specialist

The CrowdStrike Information Technology Service Desk (ITSD) Team is looking for an Technology Support Specialist to join our team.

The ITSD Team is a key component of the CrowdStrike global team and is critical to the smooth and effective daily operations of all CrowdStrike team members.

This position will facilitate, implement, troubleshoot, and problem solve in support of our internal CrowdStrike users.

Additionally, they will work to enhance the ITSD Team’s service delivery, systems, and operational process and procedures.

This is an opportunity to work in a dynamic, fast-paced and challenging environment.

Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet, all in support of providing world-class customer service.

This position requires onsite presence in our Sunnyvale office 5 days per week.

Serve as a front-line Service Desk team member by managing inbound support requests and facilitating resolution for our internal customers

Maintain an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations

Manage CrowdStrike endpoints via SCCM, Jamf and AirWatch.

This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems

Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets

Configure new-hire systems and perform IT on-boarding for new employees

Act as a local resource for hands-on and eyes-on assistance in the server/networking room

Potential occasional travel to remote offices for similar projects

Collaborate with IT Service Desk Team members and other teams’ subject matter experts when working on projects or new initiatives

Implement, improve and document new and existing policies, procedures and processes for various IT systems

Maintain inventory and assist with asset procurement, delivery and shipping

Provide support for A/V equipment in office conference rooms

Assist in supporting employees in the office as necessary

Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required

Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls

Ability to explain complex technical concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical issues

Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner

Intermediate knowledge of OS concepts and Active Directory account creation and maintenance with some OU and Security Group management

Tangible understanding of security best practices, worst practices, concepts and real-world applications

Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Must have effective written and verbal communication skills; speak fluent English

Must be capable of lifting 50lbs

Experience with scripting or reverse engineering scripts in PowerShell, Bash, Python with exposure to scripting for task automation (JAMF/SCCM)

with systems management and automation including a basic understanding of Group Policy, WSUS and automation services

Experience with basic troubleshooting and network concepts with a fundamental understanding of TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling, etc..

Fundamental understanding of the Linux, Windows and Mac command line, services, data manipulation, installation and system operation

Experience with VMWare or Hyper-V virtualization, including deployment, management and troubleshooting

Mid to advanced understanding of security concepts and best practices

Experience with mail flow and basic troubleshooting on mail systems such as Exchange and Google Apps

#LI-AI1

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work CertifiedTM across the globe

CrowdStrike is proud to be an equal opportunity employer.

We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.

We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

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