Technology Support III - Software Asset Optimization Owner - ESM

Job summary

Job responsibilities

• Manage software licensing, contracts, and inventory, including researching and interpreting licensing models/terms and contract structures across major vendors (e.g., Microsoft, IBM, Oracle, Broadcom, SAP, Adobe) and other publishers
• Create and deliver software compliance reporting, including trends and insights to support cost control, pre-audit readiness, and ongoing compliance
• Maintain accurate software and contract records across repositories and license management systems; monitor changes and assess/communicate downstream impacts
• Perform periodic internal compliance audits to reconcile entitlements (licenses purchased/rights granted) against deployments and consumption across physical and virtual environments, software-as-a-service platforms, and third-party cloud environments
• Partner with software product owners to determine strategy, optimize usage ahead of maintenance renewals and contract negotiations, and avoid unnecessary costs; support financial forecasting and budget planning for assigned contracts
• Coordinate with product owners, Vendor Management, Sourcing, and Legal to identify and remediate license gaps when consumption exceeds contractual entitlements
• Collaborate with the Software Discovery team to ensure discovery tools accurately and comprehensively detect software usage for assigned publishers; identify work, assign dates, follow up to ensure success, and drive optimal outcomes for internal customers

Required qualifications, capabilities, and skills

• 5+ years of experience managing software assets across on-premises, software-as-a-service, and/or public cloud environments
• Experience with software asset management tools such as USU, Flexera, ServiceNow, or SamPro
• Experience reading, interpreting, and operationalizing software license agreements and contract terms (including entitlements, use rights, restrictions, and audit clauses)
• Experience creating compliance reporting and performing internal compliance audits/reconciliations (entitlements vs. deployments/consumption)
• Proficiency in Microsoft Excel and ability to synthesize complex data into clear, concise insights
• Familiarity with software discovery tools (e.g., Application Discovery and Dependency Mapping, System Center Configuration Manager, Altiris) and/or inventory/configuration management database systems
• Demonstrated ability to coordinate multiple teams to execute project goals; strong written and verbal communication skills

Preferred qualifications, capabilities, and skills

• Software Asset Management certifications from a recognized training provider
• Customer service mindset with a track record of delivering sustained high performance and customer satisfaction
• Ability to work well under pressure and interact effectively with varying levels of management
• Demonstrated ability to handle confidential information and communications appropriately