oracle
Technology Support Director- Digital Enablement Production Management
JPMorgan Chase
Bengaluru, IND
Full-time
Senior Level
Onsite
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- Leads, coach, and develop a high-performing Production Management Engineering team in Bangalore (hiring, performance management, career development, succession planning). Establishes clear team operating rhythms (shift/on-call expectations where applicable), decision rights, escalation paths, and accountability. Build a culture of operational excellence: documentation discipline, continuous improvement, and rigorous follow-through on actions.
- Drives effective stakeholder management across engineering, product, security, infrastructure, and business teams; manage competing priorities and align execution to organizational goals. Owns service availability and reliability targets (e.g., 99.999% where applicable) and define service tiers/criticality for the platform.
- Establishes and drives a reliability engineering roadmap: automation/self-healing, reduced toil, improved observability, and improved recoverability. Set production standards for monitoring, alerting, logging, runbooks, and production readiness gates for onboarding new apps/services.
- Oversees end-to-end management of production and UAT environments, ensuring availability, resiliency, performance, and security across application and infrastructure layers. Establish and monitor KPIs for production systems (availability, latency, MTTR, incident rates, change success rate, capacity/utilization, and control/compliance evidence health), using SLI/SLO frameworks to proactively prevent customer impact..
- Acts as escalation leader for Sev1/Sev2 incidents and high-risk production events; ensure rapid mobilization across global teams. Drive high-quality root cause analysis and corrective actions with measurable outcomes and verified closure.
- Leads governance forums (service health reviews, incident/problem reviews, change quality, operational risk) and provide executive-level reporting. Ensures processes and solutions adhere to regulatory requirements and internal policies, maintaining robust compliance and security standards (including IAM lifecycle controls).
- Partners with application and platform engineering leadership to improve architecture resiliency, reduce blast radius, and remove single points of failure. Evaluate cross-LOB impact of platform changes and data/process initiatives; ensure operational readiness and safe delivery. Sponsor modernization of tooling and operational analytics to improve MTTR and prevent recurrence.
- Champions automation and DevOps practices (CI/CD enablement, infrastructure-as-code, standardized release/run pipelines) to streamline operations and reduce manual intervention and toil. Stay abreast of industry trends and emerging technologies in SRE/production operations, IAM, and cloud infrastructure, recommending enhancements to production management practices. Own DR/SR/HA strategy, testing cadence, evidence capture, and outcomes; ensure documentation is current and executable. Proactively manage capacity, performance, and dependency risks through forecasting, testing, and engineered action plans.
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