Technology Program Manager

Lead cross-functional teams to execute complex initiatives spanning process, technology, and organizational change.

Monitor program health, own the cross-workstream RAID log (risks, actions, issues, decisions), and proactively remove barriers to ensure successful delivery.

Ensure all projects adhere to PMO standards, tools, and reporting requirements.

Partner with the Change Manager to ensure change impact assessment, stakeholder readiness planning, and adoption tracking are built into the program plan, and own the go/no-go recommendation at each stage-gate — informed by technical readiness from the Technology Program Manager and change readiness from the Change Manager — in alignment with enterprise change frameworks and US Retail communications standards.

Stakeholder Management and Governance

Serve as the primary point of contact for program stakeholders, providing clear communications on status, milestones, and key decisions, risks, and issues.

Prepare and present program updates, reporting, and recommendations to senior leadership and governance forums.

Partner with the Technology Program Manager on technical delivery and Tech Review, and with the Change Manager on stakeholder readiness and adoption, alongside process owners and Capability & Enablement, to drive alignment and accountability across functions.

Support operational teams in preparing for sustainment of outcomes post-implementation.

Planning and Reporting

Develop integrated project plans, critical path analyses, and resource forecasts across multiple workstreams.

Track and report on financials, resourcing, risks, and benefits realization.

Ensure accurate and timely program documentation and status reporting.

Track and communicate realized benefits and lessons learned, in line with PMO standards.

Key Skills & Competencies

Proven ability to lead complex, multi-workstream programs with strong organizational and coordination skills

Strong understanding of business operations, process improvement, and change management principles

Ability to operate effectively within a defined business-technology engagement model, understanding role boundaries with Technology and Change Management and escalation paths for funding and governance decisions

Excellent communication and stakeholder engagement skills, with the ability to influence and align across functions

Analytical and structured thinker with a problem-solving mindset

Comfortable operating in a fast-paced environment with multiple priorities

Strong attention to detail and commitment to delivery excellence

What are we looking for?

Qualifications:

5+ years of experience in Program/Project Management roles – preferably within the insurance brokerage space

Demonstrated experience leading business transformation, process improvement, or systems implementation programs.

Strong knowledge of project management methodologies (e.g., PMI, Agile, or hybrid approaches)

Proficiency with project portfolio management tools (e.g., Monday.com) and reporting platforms

Bachelor’s degree in Business, Operations, or related field is preferred

PMP or equivalent project management certification is a plus

Compensation and Benefits

The expected hourly rate for this role is $72-$105/hour; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non-exempt under the Fair Labor Standards Act (FLSA).

In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts

401(k) retirement plan

Flexible Paid Time Off and paid parental leave

Life and Disability insurance

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here .