Technology Engineering Associate Director, Observability and Event Management

Responsibilities:

• Own the observability strategy across logs, metrics, traces, events, and digital experience monitoring.
• Position observability as an enterprise service with clear service definitions, support models, standards, and adoption expectations.
• Influence the architecture and lead the engineering portion of modern telemetry pipelines: OpenTelemetry, distribution tracing, log aggregation, and metrics platforms.
• Lead the technology portion for Event Management, including event detection, correlation, enrichment, noise reduction, and automated response.
• Support and implement AIOps capabilities to improve signal-to-noise ratio, reduce toil, and accelerate root-cause identification.
• Drive automation-first approaches for alerting, remediation, and event routing.
• Partner with architects, platform, and cloud engineering teams, to ensure observability and monitoring coverage are embedded into new and existing services, applications, infrastructure, and platforms.
• Lead tool selection, roadmap, and vendor management for observability and event platforms.
• Lead and develop a team responsible for enterprise observability services, including coaching, performance management, prioritization of team capacity, skills development, and alignment of team execution to enterprise technology priorities.
• Mentor engineers and influence engineering culture towards proactive reliability and data-driven operations.
• Bachelor’s Degree in Information Technology, Computer Science, or Business Administration with 9 years’ experience OR Master’s Degree with 8 years’ experience OR PhD with 4 years’ experience
• Deep expertise in observability/monitoring platforms: Datadog, Dynatrace, Grafana, or SolarWinds
• Strong understanding of OpenTelemetry, distributed tracing, and telemetry standards
• Hands-on experience with event correlation, AIOps and automation frameworks
• Demonstrated proficiency of ITIL Event Management, Incident Management and Operations Control
• Proven ability to translate telemetry into insights for engineering and leadership
• Exceptional communication and interpersonal skills with the ability to bridge the gap between technical and business audiences