icims
Technology Enablement Partner, Virtual Partnership
H&R Block
Remote, USA
Full-time
Mid
Remote
USD 73400-110100 yearly / year
Discovered 1 weeks ago
Information Technology
Free
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Key Skills for This Role
Information Technology
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- Serve as the primary business owner for Virtual Partnership technology platforms and systems
- Partner with Information Technology teams, vendors, and business stakeholders to ensure systems support business needs
- Develop and manage the Expat technology enhancement roadmap, including intake, prioritization, internal/external system integrations, and issue resolution
- Gather feedback from clients, tax professionals, support teams, and business partners to identify opportunities to improve systems, processes, and experiences
- Translate business and user feedback into clear requirements, enhancement requests, and recommended solutions
- Participate in solution design, testing, and user acceptance activities to ensure delivered solutions meet business objectives
- Coordinate implementation planning for technology enhancements and process changes
- Support communication, training, documentation, and adoption of new system capabilities
- Represent the Expat business in technology planning, vendor discussions, and system improvement conversations
- Perform day to day trouble shooting and field support.
- Experience managing business requirements, technology enhancements, system improvements, or product related work
- Ability to partner effectively with Information Technology, vendors, and cross functional business stakeholders
- Strong communication skills with the ability to translate business needs into clear requirements and action plans
- Experience gathering user feedback and identifying opportunities to improve processes, systems, or experiences
- Ability to prioritize work, manage competing needs, and coordinate activities across multiple partners
- Strong problem solving skills and attention to detail
- Ability to support testing, implementation, documentation, and adoption of new capabilities
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