TECHNO FUNCTIONAL CONSULTANT L1

Job Description

Must Have

• ServiceNow Platform
• ServiceNow Workflow
• Understanding of ServiceNow Platform CMDB.
• Nice To Have
• ServiceNow Catelogue
• ServiceNow EAW
• Key Responsibilities:
• Platform Expertise (30%):
• Possess in-depth knowledge of ServiceNow features, modules (e.g., ITSM, ITAM, CSM, APM/EA, DPR, ITOM), and capabilities to optimize solution design.
• Must have – APM/EA, ITAM, CMDB
• Service mapping TPM /TRM
• Guide development teams through the implementation process, ensuring adherence to best practices and quality standards.
• Develop and present technical demonstrations (POC) to showcase ServiceNow solution potential.
• Solution Design and Architecture (30%):
• Collaborate with stakeholders to gather requirements and translate them into technical designs.
• Develop scalable and reusable solutions aligned with industry best practices.
• Provide guidance on ServiceNow capabilities and recommend optimal solutions.
• Integration and Automation (10%):
• Develop and manage integrations between ServiceNow and external systems using REST, SOAP, and other APIs.
• Implement automation and orchestration workflows to streamline processes.
• Team Collaboration and Leadership (10%):
• Mentor junior developers and provide technical leadership within the team.
• Collaborate with business analysts, project managers, and other stakeholders to deliver projects on time and within scope.
• Documentation and Training (10%):
• Create and maintain comprehensive documentation for developed solutions.
• Provide training and support to end-users and administrators.
• ServiceNow Development and Configuration (10%):
• Design and implement custom applications, workflows, and integrations on the ServiceNow platform.
• Configure and customize core ServiceNow modules such as EA/APM, DPR, ITSM, ITOM, and SecOps.
• Develop and maintain business rules, scripts, UI policies, and workflows.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5+ years of experience as a ServiceNow developer with a strong focus on platform development and customization.
• Extensive experience with JavaScript, Glide, and other ServiceNow development tools.
• Proficiency in ServiceNow modules, including APM/EA, DPR, ITSM, ITOM, and others.
• Hands-on experience with ServiceNow integration using REST, SOAP, and MID servers.
• Strong understanding of ITIL principles and best practices.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification preferred.
• Excellent problem-solving, analytical, and communication skills.