Technician, Quality Engineering

The Quality Engineering Technician will be part of the Quality group at Herbalife Innovation & Manufacturing, Winston-Salem, NC.

This individual will be responsible for maintaining compliance around product quality complaint investigations using the Product Quality Module (PQM) of the Agile Information System (Agile) and involved in tracking, trending and reporting of Quality Issues as well as completing Root Cause Analyses.

• Maintain a working knowledge of regulatory and Herbalife guideline requirements.
• Process and analyze product customer complaints according to internal Standard Operating Procedures (SOPs) and product specifications. Conduct product complaint investigations to determine possible root cause and corrective / preventative actions. These investigations will include, but are not limited to, manufacturing/packaging batch record review, COA review and inspection of retain samples.
• Perform tracking / trend analysis and report analysis to management as appropriate.
• Receive and log Non-conforming Material Reports (NMRs). Follow up and assist in investigating / determining root cause for non-conforming product and report out findings to the material review board. Close out and document the disposition of the NMR.
• Routing manager for Material Review Reports (MRR)
• Perform lot genealogy investigations for management upon request
• Draft rework protocols for packaging operations
• Hold cross-functional quality review meetings
• Assist in implementing corrective or preventative actions (CAPA) to ensure product quality.
• Perform other related duties as assigned by management.
• Maintain performance metrics to facilitate the review of program/​product effectiveness, efficacy, and actions for adherence to quality.
• Conduct Non-Conformance investigations to determine possible root causes and corrective / preventative actions for issues found at the distribution centers.

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