Technical Training & Quality Manager

We are looking for a Technical Training & Quality Manager – AI Data to lead technical training, capability development, quality assurance, and continuous improvement for AI data programs.

The role will work closely with AI/ML, Data Science, Operations, Program Management, and Quality teams to ensure that teams working on data annotation, data preparation, model evaluation, RLHF, LLM training, AI response evaluation, and other AI-data workflows have the required technical capabilities and consistently meet client-defined quality standards.

The ideal candidate should combine strong technical understanding of AI/ML and data workflows with hands-on experience in training, quality management, process improvement, and large-scale operations

What You’ll Own:

Technical Training & Capability Development:

Design and execute technical training programs for AI data and annotation teams.

Develop training curricula, learning paths, assessments, certification programs, and refresher modules.

Train teams on AI/ML concepts, LLMs, Generative AI, NLP, data annotation, data labeling, model evaluation, prompt engineering, RLHF, and AI response quality.

Conduct Train-the-Trainer programs and build internal technical trainers.

Identify skill gaps through assessments, production performance, and quality metrics and create targeted upskilling plans.

Develop practical exercises, technical assessments, simulations, and certification frameworks.

Quality Management:

Own quality frameworks and standards across AI data projects.

Define and monitor quality KPIs, accuracy, agreement rates, defect rates, audit scores, rework, and productivity.

Establish quality calibration processes and conduct regular quality audits.

Analyze quality trends and identify root causes of recurring defects.

Partner with Operations and Program Managers to implement corrective and preventive actions.