Technical Training Manager

Technical Filtering: Act as the primary technical point of contact for front-office Customer Support Representatives, Customer Logistics Managers and Customer Support Managers, filtering complex inbound customer queries.

Front-Office Upskilling: Provide ongoing technical answers, explanations, and coaching to front-office staff to help them resolve inquiries faster and better serve clients.

Regularly reviews newly published Service Bulletins, Alert Service Bulletins and Airworthiness Authority Directives and informs front office members of their impact to customer operations.

Cross-Functional Collaboration: Bridge the gap between engineering complexities and customer-facing support to ensure accurate, timely communication.

Assists CLMs and CSMs in keeping an up-to-date database of technical information in AHCA's ERP programs.

Maintain current knowledge of all aircraft models to which assigned as well as ensure an awareness of all applicable changes in technology and maintenance procedures as they occur.

College Diploma in Aircraft Maintenance required.

TCCA AME License required.

5 years’ experience with teaching and delivering presentations is required.

Experience in a manufacturing environment is preferred.

Experience working in a customer focused setting is preferred.

-------

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.