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Technical Training Manager
GEELY UAE
Dubai, UAE
Full Time
Manager
Onsite
3 weeks ago
Automotive DiagnosticsTechnical TrainingWorkshop ManagementEV TechnologyHybrid Vehicle TechnologyWarranty Management
Free
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Automotive DiagnosticsTechnical TrainingWorkshop Management
About the Role
GEELY UAE is seeking a Technical & Training Manager to lead technical operations, diagnostic support, and training activities across the dealership network. The role involves serving as the primary technical authority, developing training programs, and ensuring workshop teams meet manufacturer standards.
Key Skills for This Role
Automotive DiagnosticsTechnical TrainingWorkshop ManagementEV TechnologyHybrid Vehicle TechnologyWarranty Management
Responsibilities
- Act as the highest technical authority for GEELY within the organization
- Responsible for training all technical staff as per GEELY defined training schedule
- Provide advanced diagnostic and troubleshooting support for complex vehicle issues
- Liaise directly with GEELY manufacturer technical support teams on escalated cases
- Develop and implement annual technical training plans aligned with GEELY standards
- Conduct technical and non technical training programs for service advisors, technicians, and workshop staff
- Monitor key workshop KPIs including productivity, efficiency, first time fix rate, and comeback ratio
- Ensure warranty repairs are conducted in accordance with manufacturer policies
- Lead root cause analysis for technical failures and customer complaints
- Stay updated on new GEELY vehicle technologies, EV systems, diagnostic tools, and manufacturer updates
- Lead technical training initiatives related to electric and hybrid vehicle technologies
- Ensure compliance with company health, safety, and environmental policies
Requirements
- Bachelor's Degree or Diploma in Automotive Engineering, Mechanical Engineering, Automotive Technology, or a related discipline
- Manufacturer certifications from GEELY or other automotive brands are highly desirable
- Technical Trainer Certification is an added advantage
- Minimum 8–10 years of automotive technical experience within a dealership environment
- Minimum 3–5 years in a Technical Manager, Technical Training Manager, or similar leadership role
- Experience working with passenger vehicles and advanced automotive diagnostic systems
- Experience with Chinese automotive brands is highly preferred
- Hands on experience with EV and hybrid vehicle technologies
Full Job Posting
Job Summary
- The Technical & Training Manager is responsible for leading all technical operations, diagnostic support, and training activities for the GEELY brand across the dealership network.
- The role ensures that workshop teams maintain the highest standards of technical competence, productivity, quality, and customer satisfaction through effective technical support, continuous training, and adherence to manufacturer standards.
- The incumbent will serve as the primary technical authority for the brand, driving technical excellence, facilitating knowledge transfer, implementing training programs, and supporting workshop operations to achieve operational and business objectives.
Key Responsibilities
- Act as the highest technical authority for GEELY within the organization.
- Responsible for training all technical staff, including technicians, service advisors, team leaders, QCs, and controllers, as per GEELY defined training schedule.
- Acts as the key bridge between GEELY and AGMC, ensuring alignment on all technical and training requirements.
- Provide advanced diagnostic and troubleshooting support for complex vehicle issues.
- Support workshop teams in resolving technical cases efficiently and effectively.
- Liaise directly with GEELY manufacturer technical support teams on escalated cases.
- Analyze recurring technical issues and implement corrective actions to reduce repeat repairs.
- Ensure compliance with manufacturer technical standards, repair procedures, and service bulletins.
- Monitor and improve workshop repair quality and first time fix rates.
- Review technical reports and warranty cases to ensure accuracy and compliance.
- Develop and implement annual technical training plans aligned with GEELY standards and business requirements.
- Conduct technical and non technical training programs for service advisors, technicians, workshop controllers, and technical staff.
Qualifications
- Bachelor's Degree or Diploma in Automotive Engineering, Mechanical Engineering, Automotive Technology, or a related discipline.
- Manufacturer certifications from GEELY or other automotive brands are highly desirable.
- Technical Trainer Certification is an added advantage.
- Minimum 8–10 years of automotive technical experience within a dealership environment.
- Minimum 3–5 years in a Technical Manager, Technical Training Manager, or similar leadership role.
- Experience working with passenger vehicles and advanced automotive diagnostic systems.
- Experience with Chinese automotive brands is highly preferred.
- Hands on experience with EV and hybrid vehicle technologies.
Skills and Competencies
- Advanced diagnostic and troubleshooting skills.
- Strong training and coaching abilities.
- Knowledge of EV and hybrid vehicle technologies.
- Workshop performance management.
- Warranty and quality management.
- Stakeholder management and communication.
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