Technical Trainer

Responsibilities

• Assess customer technical environments and workflows to identify training needs, and recommend appropriate training solutions to enhance their practice management and productivity.
• Conduct engaging and interactive training sessions for customers covering various aspects of Clio Operate.
• Serve as a subject matter expert, providing guidance and best practices on utilizing Clio Operate to optimize workflows and productivity.
• Troubleshoot technical and configuration questions that arise during training sessions, escalating complex issues to support or engineering as needed.
• Stay current on Clio Operate releases, features, and configuration options to ensure training content and delivery reflect the latest product capabilities.
• Effectively communicate complex technical concepts and functionalities in a clear and concise manner, across both live and self-paced formats.
• Design and build self-paced e-learning courses in Articulate Rise, applying instructional design principles — clear learning objectives, logical scaffolding, knowledge checks, and adult learning best practices.
• Maintain and update existing Rise courses and other training content to reflect Clio Operate feature changes and new releases, ensuring materials remain accurate and current.
• Build assessments and knowledge checks within courses to validate learner comprehension, and use LMS data (completion rates, quiz scores, engagement) to evaluate and improve training effectiveness.
• Manage training content within the Learning Management System (LMS), including publishing, versioning, and reporting on usage and completion metrics.
• Develop supporting learning assets — job aids, quick-reference guides, and storyboards — to reinforce and extend live training sessions.
• Manage instructional design projects end-to-end, from scoping and storyboarding through stakeholder review and publishing.
• Develop and maintain strong relationships with customers, acting as a trusted advisor throughout their training and adoption journey while maintaining high standards of professionalism and customer service in all interactions.
• Continuously evaluate and recommend improvements to training content based on customer feedback and learner outcome data.