Technical Trainer, Customer Training

Facilitate classroom training on the TAIT and/or Kinesys automation platforms

Navigator - Introduction, Programming & 3D

iQ (including the epiQ console)

Vector

Aid in or lead content development for new training offerings and/or enhancement of existing classroom training offerings

Create and develop training materials to support the delivery of classroom training, incorporating different learning styles, e.g., presentations, worksheets, practical exercises, participant guides, facilitator guides, etc.

Successfully leverage the TAIT external LMS (Learning Management System) to track/manage learner course assignments, class rosters, and course/module completions

Maintain classroom training equipment in the Training Lab, ensuring readiness of kit for classroom training, demos, and other uses as applicable

Facilitate either onsite or online/remote training on various topics as needed (by customer request), including:

General entertainment automation concepts/components

TAIT & Kinesys automation platforms/systems – operation and programming

Troubleshooting

Safety

Aid in or lead content development for new training offerings and/or enhancement of existing onsite training offerings

Create and develop training materials to support the delivery of onsite training, incorporating different learning styles, e.g., presentations, worksheets, practical exercises, participant guides, facilitator guides, etc.

Maintain travel training equipment, ensuring readiness of kit for onsite training

Develop and manage appropriate processes for training administration.

Manage and update necessary training information via internal communication tools (Slack, Sharepoint, Guru, etc.)

Effectively leverage Salesforce Service Cloud to engage with customers on training requests

Identify opportunities for improvement of departmental training processes, tools, and/or administration; review with appropriate departmental leadership; implement improvements

Effectively utilize the TAIT external LMS (learning management system) to house and manage training activity and learner progress

Provide learner tracking and reporting as needed/requested

Leverage reporting to make additional training recommendations, if/when needed, to further achievement of business objectives

Collaborate cross-functionally with team members, department heads, and other stakeholders to understand organizational needs and align customer-facing learning programs with business objectives

Work with subject matter experts to ensure content accuracy and relevance

Provide subject matter expertise on both content and training methods to benefit TAIT projects

Provide training to non-L&D team members on effective training means and methods, if/when applicable