Technical Trainer

Design, develop, organize, and deliver comprehensive technical training and related materials in support of customers and/or company employees.

Instruct participants in one-on-one, small group, large group, virtual, and ad hoc training sessions.

Work with customer teams and functional organizations to establish training content and objectives.

Ensure training materials reflect current CACMS features, updates, and best practices.

Ensure training material reflects current product features.

Deliver presentations as needed.

Create documentation for standardized data collection, inspection, and collaboration processes.

Follow defined processes and document any issues or problems clearly.

Review, decipher, and understand program manuals, software/hardware manuals, training manuals, and related materials.

Provide daily status reporting to management and customers during training activities.

Complete and submit all reporting requirements in a timely manner.

Track training completion rates and maintain accurate records in learning management systems.

Evaluate training effectiveness through assessments, surveys, and performance metrics.

Establish and maintain positive relationships with Posts, domestic offices, and other stakeholders.

Communicate effectively with both technical and non-technical audiences.

Coordinate training schedules, logistics, and participant communications.

Deliver clear and effective communication verbally and non-verbally to provide updates, briefings, and interface with co-workers, leadership, and customers.

Work independently and within small teams to support various software and systems-related tasks.

Effectively use IT peripherals such as laptop, desktop, printer, fax machine, and related equipment.

Work in an office environment and move within the space to utilize office equipment and interface with co-workers and customers.

Provide after-hours and weekend support as needed to support overseas or domestic training tasks.

Travel up to 25% domestically and internationally.

Fly on international flights up to 18 hours.

Bachelor’s degree in engineering, computer science, mathematics, education, business administration, or management information sciences.

Work experience and/or industry certifications demonstrating technical proficiency may be substituted for education requirements.

5 years of experience in training and/or Information Technology.

Experience delivering software applications training to end users in a classroom, one-on-one setting, virtual setting, or equivalent teaching environment.