Technical Trainer & Application Support Specialist

Design, develop, and continuously improve comprehensive training curricula for each application, tailored to users across all levels of technical proficiency.

Develop a full suite of instructional materials, including: Standard Operating Procedures (SOPs) Quick Reference Guides (QRGs) Step-by-step job aids and user manuals Video tutorials and multimedia eLearning content Onboarding training packages for new users

Standard Operating Procedures (SOPs)

Quick Reference Guides (QRGs)

Step-by-step job aids and user manuals

Video tutorials and multimedia eLearning content

Onboarding training packages for new users

Conduct professional, engaging in-person and virtual training sessions with clarity and executive presence.

Develop and maintain role-based training tracks addressing the distinct needs of frontline users, power users, and executive stakeholders.

Design and administer assessments and knowledge checks to measure training effectiveness and user comprehension.

Coordinate and manage training schedules, session logistics, and participant communications across multiple applications.

Maintain training calendars, registration records, and completion tracking in SharePoint or an equivalent platform.

Author and maintain clear, accurate technical documentation across the application portfolio.

Draft and distribute system update announcements, release notes, training invitations, and user-facing communications.

Maintain SharePoint resources including FAQs, training libraries, and application reference materials.

Manage and moderate a Microsoft Teams channel to support ongoing user engagement, announcements, and peer knowledge sharing.

Provide tailored, white-glove training and support to senior leadership and VIP stakeholders (executive-level, e.g., SES/SFS or equivalent).

Adapt training delivery, communication style, and instructional materials to meet the expectations and schedules of executive-level audiences.

Conduct one-on-one and small-group training sessions for senior officials as needed.

Bachelor's degree in Education, Technical Communication, Information Science, Knowledge Management, Business Administration, or a related field (or equivalent experience).

7–10 years of combined experience in training/instructional design and technical support or help desk operations.

Demonstrated experience designing and delivering training for enterprise software applications, preferably in a government or high-security environment.

Proven experience providing both Tier 1 and Tier 2 help desk support, including ticket management and escalation coordination.

Experience supporting multiple concurrent applications or systems simultaneously.

Experience supporting VIP or executive-level users in high-pressure, high-visibility settings.

Skilled at managing multiple concurrent responsibilities — training delivery, documentation, knowledge management, and help desk support — without sacrificing quality.

Able to adapt quickly to evolving system features, organizational priorities, and user needs.

Detail-oriented, with strong project management instincts and a proactive approach to identifying and closing gaps.

This position supports a U.S. federal client and requires an active Secret security clearance at the time of application. Candidates must be U.S. persons and able to maintain a Secret clearance for the duration of the assignment. Applicants without an active Secret clearance will not be considered.

Improvix Technologies delivers IT modernization, application support, and enterprise training services to government and commercial clients. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.